Ivanka Menken - Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course - Second Edition

As an education and training organization within the IT Service Management (ITSM) industry, we recognize the importance of adapting good practices to be used in any IT service delivery model. Regardless of the size, complexity and ownership of the IT infrastructure, utilizing appropriate ITSM principles will always add value for customers and the IT service provider(s). In the case of cloud computing environments, ITSM capabilities will need to be adapted
somewhat to suit the organization's needs, but the underlying core practices and principles should still remain the same.
This book does assume the reader has already completed the Cloud Computing Foundation program and Specialist programs provided by The Art of Service. While the focus of the book is on the high-level implementation and
management issues involved with the adoption of cloud computing, a suitable level of technical knowledge is still required to underpin the development of an effective strategy.
This comprehensive book is designed to complement the in-depth Managing Services in the Cloud eLearning program provided by The Art of Service. The interactive eLearn course uses a combination of narrated PowerPoint presentations with flat text supplements and multiple choice assessments which will ultimately prepare you for the Managing Services in the Cloud certification exam.
In this updated 2 nd edition, we listened to your feedback and created a more focused, specialized manual which dives straight into Managing Services in the Cloud. We hope you find this book to be a useful tool in your educational library and wish you well in your IT Service Management career!
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The information in this book is distributed on an --As Is|| basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

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Welcome to the Managing Services in the Cloud Complete Certification Kit. This book is part of the series of books around Cloud Computing and managing the services that are involved in, or utilize, Cloud Computing.
The certification kits are in line with the Cloud Computing Certification Scheme.

Copyright The Art of Service|Brisbane, Australia|Email:service@theartofservice.com

Web: http://store.theartofservice.com|eLearning: http://theartofservice.org |Phone: +61 (0)7 3252 2055

After you've read this book, studied the eLearning materials and successfully passed your exam, you will receive your Cloud Computing Expert Level Certification.
In addition to the certification kits, The Art of Service has also developed a
series of books on the subject of Cloud Computing. All books are available as e-book, PDF download, audio book and paperback.

This certification kit comes with FREE access to the eLearning program. The following page explains how to access the program materials online.
The Managing Services in the Cloud Exam
? 8 scenario based, multiple choice questions
? Graded marking: exam is scored on a 5/3/1/0 point scale
? 60 minutes duration
? 28 or more is a pass
? Closed book
? No notes.

Copyright The Art of Service|Brisbane, Australia|Email:service@theartofservice.com

Web: http://store.theartofservice.com|eLearning: http://theartofservice.org |Phone: +61 (0)7 3252 2055

? Direct your browser to: www.theartofservice.org
? Click login' (found at the top right of the page)
? Click Create New Account'. If you already have an existing account,
please move on to step 5.
? Follow the instructions to create a new account. You will need a valid email address to confirm your account creation. If you do not receive the confirmation email check that it has not been automatically moved to a Junk Mail or Spam folder.
We will add your account to the Managing Services in the Cloud eLearning Program and let you know how to access the program from then on. Again, please check your Junk Mail or Spam folder if you don't receive this within 24 hours.

Copyright The Art of Service|Brisbane, Australia|Email:service@theartofservice.com