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Paula Beesley - Developing Your Communication Skills in Social Work

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Paula Beesley Developing Your Communication Skills in Social Work

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Developing Your Communication Skills in Social Work
Developing Your Communication Skills in Social Work - image 1
Developing Your Communication Skills in Social Work
  • Paula Beesley
  • Melanie Watts
  • Mary Harrison
Developing Your Communication Skills in Social Work - image 2
SAGE Publications Ltd 1 Olivers Yard 55 City Road London EC1Y 1SP SAGE - photo 3
SAGE Publications Ltd
1 Olivers Yard
55 City Road
London EC1Y 1SP
SAGE Publications Inc.
2455 Teller Road
Thousand Oaks, California 91320
SAGE Publications India Pvt Ltd
B 1/I 1 Mohan Cooperative Industrial Area
Mathura Road
New Delhi 110 044
SAGE Publications Asia-Pacific Pte Ltd
3 Church Street
#10-04 Samsung Hub
Singapore 049483
Paula Beesley, Melanie Watts and Mary Harrison 2018
First published 2018
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may be reproduced, stored or transmitted in any form, or by any means, only with the prior permission in writing of the publishers, or in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers.
Library of Congress Control Number: 2017936254
British Library Cataloguing in Publication data
A catalogue record for this book is available from the British Library
ISBN 978-1-4739-7586-6
ISBN 978-1-4739-7587-3 (pbk)
Editor: Kate Keers
Editorial assistant: Katie Rabot
Production editor: Katie Forsythe
Copyeditor: Lotika Singha
Proofreader: David Hemsley
Indexer: David Rudeforth
Marketing manager: Camille Richmond
Cover design: Wendy Scott
Typeset by C&M Digital (P) Ltd, Chennai, India
Printed in the UK
About the AuthorsPaula Beesleyis a qualified social worker with a breadth of - photo 4
About the Authors
Paula Beesleyis a qualified social worker with a breadth of experience from over two decades of working with a wide variety of service users. Originally a child protection social worker, she has also spent time as a freelance practice educator. She is now a senior lecturer in social work at Leeds Beckett University, where her teaching and research interests are communication, skills development and placement provision.Mary Harrisonis a registered social worker and Fellow of the Higher Education Academy (HEA). She is currently a senior lecturer in social work at Leeds Beckett University. Mary qualified in 1989 and has worked as a residential worker, mental health social worker and mental health team manager. She was an approved social worker for eight years and a practice educator for over twenty years. She also worked in the voluntary sector in practice learning development. Her teaching interests include human growth and development, communication and professional skills development.Melanie Wattsis a registered social worker and Fellow of the Higher Education Academy (HEA). She is currently a senior lecturer in social work at Leeds Beckett University. She has been involved in social work education for the past eleven years. Before commencing her academic career, Melanie was a social worker in the practice area of children and families and looked-after children, and she worked in the statutory sector for nine years. Her research interests are improving outcomes for children in care, therapeutic work with children and young people, and decision making in child protection practice.
Acknowledgements
Paula would like to thank her wonderful husband Ade, who practises his listening skills every day to support her, and her children, Lily and James, who have been enthusiastic throughout.
Mary would like to thank all the colleagues she has worked with over the years from backgrounds other than social work and who have been such a support and inspiration.
Melanie would like to thank her family and partner Steven for their encouragement and continued support.
We would like to collectively thank Kate for giving us the opportunity and support to create this book, and to our team, who are so positive about achieving anything and making us believe that this book was possible.
Paula, Mary and Melanie
Introduction
The introduction will define social work communication and discuss its importance to effective social work practice. It will take into account the significance and consequences of inadequate communication by social workers by drawing on historical concerns and research. It will also reflect on the modern context of skills development within the Health and Care Professions Councils Guidance on Conduct and Ethics for Students (HCPC, 2016a), the British Association of Social Workers Professional Capability Framework (BASW, 2016), and the governments Knowledge and Skills Statements (KSS). The learning features present throughout the book will be introduced, followed by a summary of each chapter.
The need for communication
This book does not need to re-hash past tragedies. The histories of Daniel Pelka, Victoria Climbi, Baby Peter, and many more, tell their own stories and are entrenched in our professional history. But the common thread in all these tragedies appears to be the breakdown in communication at some level, be it with parents or between professionals. However, examples of poor communication still circulate: McNicoll (2016) reported in Community Care on the outcome of AS v TH (False Allegations of Abuse), where the judge concluded that the social worker had neither challenged the mothers perspective nor utilised open questions, and consequently, had not begun to listen to the fathers perspective. The judge raised a high level of concern that the recording did not accurately and objectively reflect the facts of the case, and that poor communication between the professionals resulted in repetition of work. However, the word extraordinary was used by the childrens guardian to describe the poor quality of work: an indication that this is not the norm. For each tragedy that makes the headlines, and we quite correctly hang our heads in sadness and shame for our profession, we should also be proud of the high quality of communication that the numerous social workers in the country display on a daily basis. Healy et al. (2016) highlight that even in complex situations where service users are reluctant to engage, good communication and engaging the service user in the process enhance outcomes.
Communication is a two-way process. It involves two (or more) people interacting to exchange information and views. Communication can be seen to be like a game of table tennis or ping-pong: the social worker (server) begins the conversation with an explanation or question that requires the other person, the service user, to respond (hit the ping-pong ball back); the conversation continues with active listening, open questions and clarification by the social worker and information sharing by the service user (stimulating a volley of conversation). If the communication is just a monologue, it will fall flat like a ping-pong ball flying across the table. Communication requires both parties to interact to ensure it is effective.
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