Travis Bradberry - Emotional Intelligence Quickbook

Emotional intelligence is an extremely important skill to have for personal and professional success. This book is excellent.... I strongly recommend it.

Ken Blanchard, bestselling business book author of all time; coauthor of The One Minute Manager

This book is filled with wisdom, inspiration, and practical advice, rooted in groundbreaking research. The authors positive strategies are immensely powerful and will change the way you look at your life, your work, and the world.

Captain D. Michael Abrashoff, author of the bestseller ItsYour Ship and Get Your Ship Together

In the fast lane of business life today, people spend more time on computer keyboards, BlackBerries, and conference calls than they do in face-to-face communication. Were expected to piece together broken conversations, cryptic voice mails, and abbreviated text messages to figure out how to proceed. In this increasingly complex web, emotional intelligence is more important than ever before. This book is filled with invaluable insights and information that no one can afford to ignore.

Rajeev Peshawaria, executive director, Goldman Sachs International

I distributed the Quick Book to my team. We found it very helpful in our dealings with each other and our internal customers.... If your desire is to be a leader people will trust and follow, this book provides an opportunity that can not only change your professional career but also your personal relationships.

Regina Sacha, vice president, human resources, FedEx Custom Critical

Drs. Bradberry and Greaves have created a gem that is powerful and easy to read. This book provides a captivating look at the things that matter most in life. Succeeding in Hollywood is as tough as any business, and emotional intelligence skills are essential. I highly recommend this book.

Matt Olmstead, executive producer, ABCs NYPD Blue and Blind Justice

At last a book that gives how tos rather than just what tos. We need no more convincing that emotional intelligence is at the core of life success. What we need are practical ways of improving it. Bradberry and Greaves brilliant new book is a godsend. It will change your life.

Joseph Grenny, New York Times bestselling coauthor of Crucial Conversations and Crucial Confrontations

This book is a wake-up call for anyone who wants to dramatically improve their work life and strengthen their relationships. Drs. Bradberry and Greaves offer powerful research, practical strategies, and fascinating stories that will transform the way we think about ourselves and how we interact with those we care about the most.

Jim Loehr, New York Times bestselling author, The Power of Full Engagement and Stress for Success

This is a wonderful, practical, helpful book full of tools and techniques you can use to get along better with all the people in your life.

Brian Tracy, bestselling author, Eat That Frog and TurboCoach

Emotional intelligence is such a crucial concept to understandyet so many people are unaware of it. The authors do a magnificent job of explaining the incredible power of emotional intelligence and how to apply it to achieve your ultimate goals. Ive used this book to maximize my potential and I recommend it to anyone who desires to be truly successful.

Richard La China, CEO of iTECH,

1999 Ernst & Young Entrepreneur of the Year

Whip out your pen and get ready to take copious notes. This wonderful gem of a book is chock-a-block full of invaluable insights and incredibly useful suggestionsbacked by strong scientific evidence. Word for word this is the most precious book Ive read in a long time. I will give it to all my friends and clients as the one must read for the season.

Jim Belasco, New York Times bestselling coauthor, Flight of the Buffalo

My clients tend to be very successful and incredibly busy. This book delivers valuable insights without wasting time! My coaches and I have done powerful work aided by this book and the emotional intelligence test that comes with it. A fantastic combination for learning the skills that are critical to high job performance.

Marshall Goldsmith, bestselling author and premier executive educator, as ranked by Forbes, The Wall Street Journal, The Harvard Business Review, and Fast Company

Drs. Bradberry and Greaves have succeeded in creating a practical summary of emotional intelligence. Without being simplistic, the Quick Book is accessible to managers and employees who need a quick yet sophisticated understanding of the topic. This book and TalentSmart e-learning are important components of Nokias management and employee development programs.

Jennifer Tsoulos, M.S., human resources, Nokia Mobile Phones

This book is a great resource for those of us charged with providing emergency services to the public. Through the simple and effective steps outlined in the Quick Book, I was able to learn and subsequently put into practice the emotional intelligence skills necessary to better relate to my customers during crisis situations. The section on emotionally intelligent teams is a tool most supervisors should find useful in facilitating teamwork and promoting esprit de corps.

Dominick Arena, fire captain,

City of Escondido, California, Fire Department

A Fireside Book
Published by Simon & Schuster
New York London Toronto Sydney

EVERYTHING YOU
NEED TO KNOW
TO PUT YOUR EQ TO WORK

Travis Bradberry and Jean Greaves

Copyright 2003 by TalentSmart

Copyright 2005 by Travis Bradberry, Ph.D., and Jean Greaves, Ph.D.

All rights reserved,

including the right of reproduction

in whole or in part in any form.

First Fireside Edition 2005

F IRESIDE and colophon are registered trademarks of Simon & Schuster, Inc.

The Emotional Intelligence Quick Book, TalentSmart, and the Emotional Intelligence Appraisal are trademarks of TalentSmart, Inc.

For information regarding special discounts for bulk purchases, please contact Simon & Schuster Special Sales at 1-800-456-6798 or business@simonandschuster.com

Designed by William Ruoto

Manufactured in the United States of America

20 19 18 17 16 15 14

Library of Congress Cataloging-in-Publication Data Bradberry, Travis.

The emotional intelligence quick book : everything you need to know to put your EQ to work / Travis Bradberry and Jean Greaves. 1st Fireside ed.

p. cm.

Includes bibliographical references and index.

1. Emotional intelligence. I. Greaves, Jean. II. Title.

BF576.B73 2005 152.4dc22 2005042593

ISBN-13: 978-0-7432-7326-8
eISBN-13: 978-1-4165-4873-7

ISBN-10: 0-7432-7326-5

We dedicate this book to E. L. Thorndike, who had the foresight nearly a century ago to tell the world that there is more than IQ

When you profile more than half a million people, distinct trends emerge in the data. It is perfectly reasonable to assume that as you collect more responses, the book should get longer. We found the opposite: as you collect more data, things come together and simplify. It is the same phenomenon our statistics professors preached to us about during graduate school. The findings we have stumbled upon are so pervasive that we have no option but to deliver a book that reflects the succinct, powerful message that has emerged from such a large study of emotional intelligence.