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Marlene Caroselli - Crisp: Thinking On Your Feet: Tools to Communicate Clearly and Convincingly (Crisp Fifty-Minute Books)

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Crisp: Thinking On Your Feet: Tools to Communicate Clearly and Convincingly (Crisp Fifty-Minute Books): summary, description and annotation

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Learn to develop and sharpen your thinking skills in a wide variety of situations. Exercises allow you to practice and apply thinking skills. From casual customer conversations to formal presentations and media interviews, learn how to think as you speak.

Marlene Caroselli: author's other books


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title Thinking On Your Feet Tools to Communicate Clearly and - photo 1
title:Thinking On Your Feet : [Tools to Communicate Clearly and Convincingly] Fifty-Minute Series
author:Caroselli, Marlene.
publisher:Course PTR
isbn10 | asin:1560521171
print isbn13:9781560521174
ebook isbn13:9781417521784
language:English
subjectBusiness communication, Communication in management.
publication date:1992
lcc:HF5718.C37 1992eb
ddc:658.45
subject:Business communication, Communication in management.

Page i

THINKING ON YOUR FEET

Tools to Communicate Clearly and Convincingly

Marlene Caroselli, Ed.D.

Picture 2

A FIFTY-MINUTE SERIES BOOK

This Fifty-Minute book is designed to be read with a pencil. It is an excellent workbook for self-study as well as classroom learning. All material is copyright-protected and cannot be duplicated without permission from the publisher. Therefore, be sure to order a copy for every training participant by contacting:

Crisp Thinking On Your Feet Tools to Communicate Clearly and Convincingly Crisp Fifty-Minute Books - image 3

18004427477 Menlo Park, California CrispLearning.com

Page ii

CREDITS

Editor: Nina Pohl

Designer: Carol Harris

Typesetting: ExecuStaff

Cover Design: Nicole Phillips

Artwork: Ralph Mapson

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means now
known or to be invented, electronic or mechanical, including photocopying, recording, or by any information
storage or retrieval system without written permission from the author or publisher, except for the brief inclusion
of quotations in a review.

1992 by Crisp Publications, Inc.

Printed in the United States of America by Von Hoffmann Graphics, Inc.

CrispLearning.com

Picture 4

04 10 9 8 7 6 5 4

Library of Congress Catalog Card Number 9176252

Caroselli, Marlene

Thinking on Your Feet

1-56052-117-1 (Print Edition)

Page iii

LEARNING OBJECTIVES FOR:

THINKING ON YOUR FEET

The objectives for Thinking on Your Feet are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.

Objectives

Picture 51) To explain techniques for successful interviews

Picture 62) To provide language facilitation exercises

Picture 73) To present skills for communicating as a presenter

Picture 84) To explain why some communication practices are most successful

Assessing Your Progress

In addition to the learning objectives, Crisp Learning has developed an assessment that covers the fundamental information presented in this book. A 25-item, multiple choice and true-false questionnaire allows the reader to evaluate his or her comprehension of the subject matter. To learn how to obtain a copy of this assessment, please call 18004427477 and ask to speak with a Customer Service Representative.

Assessments should not be used in any employee selection process.

Page iv

ABOUT THE AUTHOR

Dr. Marlene Caroselli founded the Center for Professional Development in 1984 and since that time has served as a consultant/trainer on both the national and the international levels. Among her corporate/organizational clients are the Department of Defense, the Department of the Interior, the National Park Service, UCLA, Lockheed Aeronautical Systems, Northrop Corporation, Mobil Chemical, the Credit Managers Association, TRW, Dow Precision Hydraulics, Allied-Signal, the U.S. Office of Personnel Management, Xerox Corporation, Security Pacific Bank, Magnavox, Rockwell International and others.

Her recent book, The Language of Leadership, was chosen as a main selection for the Executive Program Book Club. Of her work in that book, Lee lacocca observed, I have to confess that Ive never stopped to analyze my speaking style as methodically as you have. Im glad that it seems to stand up to such highly professional scrutiny.

Her other books include Total Quality Transformations, Total Quality Training, The New Manager, Meetings that Work, Hiring and Firing, PowerWriting, QualityInitiated Icebreakers, and Communicate with Quality.

Page v

CONTENTS

INTRODUCTION

SECTION I

BEING INTERVIEWED

Being Interviewed

Recommendations

Media Interviews

Recommendations

Exercises

SECTION II

COMMUNICATING WITH COLLEAGUES AND CUSTOMERS

Communicating with Colleagues and Customers

The Communication Process

Communicating with Colleagues

Recommendations

Customer Service

Recommendations

Exercises

SECTION III

SPEAKING BEFORE AN AUDIENCE

Speaking Before an Audience

Speeches

Meetings

Social Occasions

Recommendations

Exercises

SECTION IV

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