Cover
title | : | Thinking On Your Feet : [Tools to Communicate Clearly and Convincingly] Fifty-Minute Series |
author | : | Caroselli, Marlene. |
publisher | : | Course PTR |
isbn10 | asin | : | 1560521171 |
print isbn13 | : | 9781560521174 |
ebook isbn13 | : | 9781417521784 |
language | : | English |
subject | Business communication, Communication in management. |
publication date | : | 1992 |
lcc | : | HF5718.C37 1992eb |
ddc | : | 658.45 |
subject | : | Business communication, Communication in management. |
Page i
THINKING ON YOUR FEET
Tools to Communicate Clearly and Convincingly
Marlene Caroselli, Ed.D.
A FIFTY-MINUTE SERIES BOOK
This Fifty-Minute book is designed to be read with a pencil. It is an excellent workbook for self-study as well as classroom learning. All material is copyright-protected and cannot be duplicated without permission from the publisher. Therefore, be sure to order a copy for every training participant by contacting:
18004427477 Menlo Park, California CrispLearning.com
Page ii
CREDITS
Editor: Nina Pohl |
Designer: Carol Harris |
Typesetting: ExecuStaff |
Cover Design: Nicole Phillips |
Artwork: Ralph Mapson |
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means now
known or to be invented, electronic or mechanical, including photocopying, recording, or by any information
storage or retrieval system without written permission from the author or publisher, except for the brief inclusion
of quotations in a review.
1992 by Crisp Publications, Inc.
Printed in the United States of America by Von Hoffmann Graphics, Inc.
CrispLearning.com
04 10 9 8 7 6 5 4
Library of Congress Catalog Card Number 9176252
Caroselli, Marlene
Thinking on Your Feet
1-56052-117-1 (Print Edition)
Page iii
LEARNING OBJECTIVES FOR:
THINKING ON YOUR FEET
The objectives for Thinking on Your Feet are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.
Objectives
1) To explain techniques for successful interviews |
2) To provide language facilitation exercises |
3) To present skills for communicating as a presenter |
4) To explain why some communication practices are most successful |
Assessing Your Progress
In addition to the learning objectives, Crisp Learning has developed an assessment that covers the fundamental information presented in this book. A 25-item, multiple choice and true-false questionnaire allows the reader to evaluate his or her comprehension of the subject matter. To learn how to obtain a copy of this assessment, please call 18004427477 and ask to speak with a Customer Service Representative.
Assessments should not be used in any employee selection process.
Page iv
ABOUT THE AUTHOR
Dr. Marlene Caroselli founded the Center for Professional Development in 1984 and since that time has served as a consultant/trainer on both the national and the international levels. Among her corporate/organizational clients are the Department of Defense, the Department of the Interior, the National Park Service, UCLA, Lockheed Aeronautical Systems, Northrop Corporation, Mobil Chemical, the Credit Managers Association, TRW, Dow Precision Hydraulics, Allied-Signal, the U.S. Office of Personnel Management, Xerox Corporation, Security Pacific Bank, Magnavox, Rockwell International and others.
Her recent book, The Language of Leadership, was chosen as a main selection for the Executive Program Book Club. Of her work in that book, Lee lacocca observed, I have to confess that Ive never stopped to analyze my speaking style as methodically as you have. Im glad that it seems to stand up to such highly professional scrutiny.
Her other books include Total Quality Transformations, Total Quality Training, The New Manager, Meetings that Work, Hiring and Firing, PowerWriting, QualityInitiated Icebreakers, and Communicate with Quality.
Page v
CONTENTS
INTRODUCTION | |
SECTION I | BEING INTERVIEWED | |
Being Interviewed | |
Recommendations | |
Media Interviews | |
Recommendations | |
Exercises | |
SECTION II | COMMUNICATING WITH COLLEAGUES AND CUSTOMERS | |
Communicating with Colleagues and Customers | |
The Communication Process | |
Communicating with Colleagues | |
Recommendations | |
Customer Service | |
Recommendations | |
Exercises | |
SECTION III | SPEAKING BEFORE AN AUDIENCE | |
Speaking Before an Audience | |
Speeches | |
Meetings | |
Social Occasions | |
Recommendations | |
Exercises | |
SECTION IV | |
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