William J. Rothwell - Beyond training and development: state-of-the art strategies for enhancing human performance

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title	:	Beyond Training and Development : State-of-the Art Strategies for Enhancing Human Performance
author	:	Rothwell, William J.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402852
print isbn13	:	9780814402856
ebook isbn13	:	9780585034768
language	:	English
subject	Performance technology, Performance standards.
publication date	:	1996
lcc	:	HF5549.5.P37R68 1996eb
ddc	:	658.3/14
subject	:	Performance technology, Performance standards.

Beyond Training And Development State-of-the-Art Strategies for Enhancing Human Performance William J. Rothwell New York Atlanta Boston Chicago Kansas City San Francisco Washington, D. C. Brussels Mexico City Tokyo Toronto

The book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019-7606. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Rothwell, William J. Beyond training and development: state-of-the art strategies for enhancing human performance / William J. Rothwell. p. cm. Includes bibliographical references and index. ISBN 0-8144-0285-2 1. Performance technology. 2. Performance standards. I. Title. HF5549.5.P37R68 1996 658.3'14dc2096-1945 CIP This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019-7606. Printing number 10 9 8 7 6 5 4

To my wife, Marcelina V. Rothwell, and to my daughter, Candice S. Rothwell. They are my inspiration. Without their support, this book would not have been written.

Page vii CONTENTS Preface xi Sources of Information The Scheme of This Book Acknowledgments xvii Part One The Need to Move Beyond Training 1 1. Why Training Is Not Enough 3 Problems With Traditional Approaches to Training Trends Affecting Organizations What Have Training and Development Professionals Historically Done? 2. What Is Human Performance Enhancement (HPE)? 23 Aetna Life and Casualty Company: Enhancing Employee Development Defining Key Terms Principles Underlying HPE Key Models Governing HPE Introducing a New HPE Model

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