Sanjay Nair - The Service Desk Handbook – A guide to service desk implementation, management and support

A guide to service desk implementation,
management and support

SANJAY NAIR

Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and the author cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the author, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the readers own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author.

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IT Governance Publishing Ltd

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www.itgovernancepublishing.co.uk

Sanjay Nair 2020

The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.

First published in the United Kingdom in 2020 by IT Governance Publishing.

ISBN 978-1-78778-237-2

Dedicated to my parents,

for their prayers and unwavering belief in all my endeavours, big and small.