Birkinshaw Julian - Mind Tools for Managers

1. Appendix

1. Introduction
2. Chapter 2
3. Chapter 3
4. Chapter 4
5. Chapter 5
6. Chapter 6
7. Chapter 7
8. Chapter 8
9. Chapter 9
10. Chapter 10
11. Chapter 12
12. Chapter 13
13. Chapter 15
14. Chapter 17
15. Chapter 18

JAMES MANKTELOW

JULIAN BIRKINSHAW

Copyright 2018 by Wiley. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data

Names: Manktelow, James, author. | Birkinshaw, Julian M., author.

Title: Mind tools for managers : 100 ways to be a better boss / James Manktelow, Julian Birkinshaw.

Description: Hoboken : Wiley, 2018. | Includes bibliographical references and index. |

Identifiers: LCCN 2017060281 (print) | LCCN 2018008034 (ebook) | ISBN 9781119374404 (pdf) | ISBN 9781119374374 (epub) | ISBN 9781119374473 (hardback)

Subjects: LCSH: Leadership. | Success in business. | Personnel management. | BISAC: BUSINESS & ECONOMICS / Management. | BUSINESS & ECONOMICS / Leadership. | BUSINESS & ECONOMICS / Careers / General.

Classification: LCC HD57.7 (ebook) | LCC HD57.7 .M3556 2018 (print) | DDC 658.4/09dc23

LC record available at https://lccn.loc.gov/2017060281

Cover Design: Wiley

Mind Tools is a registered trademark of Mind Tools Ltd. International Registration No. 1193379, U.S. No. 4566696, EU No. 012473377, Canada No. TMA914089, Australia No. 1608561, and New Zealand No. 993356.

This book is dedicated to Rachel Thompson Manktelow and Laura Birkinshaw for their help and support, and for their professional insights.

We would like to thank Alex Cook, Charlie Swift, Emily Watson, Geoff Drummond, Jason Byers, Jo Malone, Keith Jackson, Loran Douglas, Martin Reeves, Melanie Dowding, Natalie Benfell, Natalie McLeod, Nick Adams, Nick Payne, Ollie Craddock, Peter Longton, Rachel Salaman, Rosie Robinson, Serena Chana, Sharon Utting, Simon Nevitt, Stephen Rochester, Tim Armstrong, Tim Hart, Yoland Conradie, and Zoe Cornish at MindTools.com for their help on different aspects of the book.

Thank you to Jeanenne Ray, Heather Brosius, Danielle Serpica, Peter Knox and Jayalakshmi Erkathil Thevarkandi at John Wiley & Sons for commissioning this book and for working with us to deliver it.

Finally, thank you to the 15,000 wonderful managers and professionals who shared their thoughts with us on what it takes to be a better boss. (Space doesn't allow us to show their names here, but you can see these online at http://mnd.tools/thankyou.)

James Manktelow is founder and CEO of MindTools.com, an award-winning online learning and development company that helps tens of millions of people each year improve their management, leadership, and personal effectiveness skills.

His first career was in software development, during which time he served in a variety of development, business analysis, project management, and leadership roles, culminating with serving on the board of CQ Systems Ltd. He earned his executive MBA at London Business School in 1999 and 2000.

In 1996, his passion for excellence in the workplace led him to establish a blog he called MindTools.com, where he shared the management and personal effectiveness skills he was learning as he developed his career. By 2003, MindTools.com was receiving a million visitors per year, forming the basis of the thriving company it is today.

Mind Tools now reaches more than 20 million users each year in 160 countries, providing high-quality management, leadership, and career skills training to individual and corporate clients worldwide.

In recognition of this success, Mind Tools has won Queen's Awards for Enterprise twice in 2012 and 2017. The company also received the prestigious Investors in People Gold standard in 2017, reflecting its commitment to developing and supporting its people.

In his time at Mind Tools, James has written, edited, or contributed to more than 1,000 articles, more than 60 workbooks, and 7 books and e-books on management and leadership, published through MindTools.com, Dorling Kindersley, and now John Wiley & Sons.

Julian Birkinshaw is professor of strategy and entrepreneurship, deputy dean for programs, and academic director of the Institute of Innovation and Entrepreneurship at the London Business School.

After a brief career in the IT world, Julian went back to school, gaining MBA and PhD degrees from the Richard Ivey School of Business at Western University in Canada. He worked briefly at the Stockholm School of Economics before moving to London Business School in 1999, where he has been ever since. He is a fellow of the British Academy, the Academy of Social Scientists, and the Academy of International Business.

He has researched and consulted extensively in the areas of business strategy, corporate change, organization design, management, and leadership. He is the author of 14 books, including Fast/Forward (2017), Becoming a Better Boss (2013), Reinventing Management (2010), Giant Steps in Management