Simon L. Dolan - Cross Cultural Competence: A Field Guide for Developing Global Leaders and Managers

CROSS CULTURAL COMPETENCE

Dolan and Kawamura have firsthand experience about how to live across cultures. They brilliantly report their insights and turn them into tools that anyone charged to develop global leadership can readily use. This is a marvelous and useful book filled with ideas that will enable global leadership.

Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan and Partner, the RBL Group, USA

Learning to work together as one global community is THE challenge of the 21st-century. Simon Dolan and Kristine Kawamuras Cross Cultural Competence goes a long way in supporting managers and MBA students alike in developing the skills that will not only make them successful, but will allow the world to succeed.

Nancy J. Adler, S. Bronfman Professor of Management, McGill University, Canada

Truly, this book is an impressive gift to the world, offered by two cross-cultural experts whose own lives exemplify the cross-cultural competence needed in todays global workplace. Using clear and concise prose, the authors provide an array of engaging cases, activities, group exercises, and other practical tools that can be used to promote the development of a diverse global talent pool that is capable of effectively working together and leveraging their diverse talents. Individual employees and organizations alike have much to learn and much to gain from this excellent guidebook.

Susan E. Jackson, PhD, Rutgers University, USA

Globalization and intra-national diversity have highlighted the need for cross-cultural competence. Dolan and Kawamura have provided a useful guide to developing these critical skills to successfully navigate cross-cultural differences. This is a must read for leaders and aspiring leaders in the global context.

Rosalie L. Tung, Ming & Stella Wong Professor of International Business, Simon Fraser University, Canada

Cross Cultural Competence is a must read for anybody wanting to understand and develop their competencies in the global world of business. There are exciting exercises, case studies, and innovative thinking that will make a huge difference to you and your business.

Professor Sir Cary Cooper, CBE, Lancaster University, UK

BY

SIMON L. DOLAN

ESADE Business School, Barcelona, Spain

KRISTINE MARIN KAWAMURA

St. Georges University, Grenada, West Indies

United Kingdom North America Japan
India Malaysia China

Emerald Group Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2015

Copyright 2015 Emerald Group Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78441-888-5

Dedicated to my very diverse and cross cultural grandchildren, Devin, Shiloh and James Maverick

Simon L. Dolan

Dedicated to my husband, Yoichi, and daughters, Reyna and Persephone, for being my dreams come true

Kristine Marin Kawamura

Simon L. Dolan is full Professor of Work Psychology and Human Resource Management at ESADE, Barcelona, Spain. He obtained his doctorate at the Carlson Graduate School of Management, the University of Minnesota and taught for over 25 years in Montreal at the Universities of Montreal and McGill. He is the former President and Co-founder of the International Society for the Study of Work and Organizational Values (ISSWOV) and the author of more than 60 books (in multiple languages) and over 120 journal papers. Through his Montreal-based consulting firm, Gestion MDS Management Inc., he has helped hundreds of organizations in North America, Europe, Africa, and the Middle East in the areas of human resource management, performance enhancement, and the management of change.

Kristine Marin Kawamura, PhD, is Professor of Management at St. Georges University, Grenada, West Indies. A scholar, educator, writer, and consultant, she is founder and CEO of Yoomi Consulting Group, Inc. Her focus is on helping leaders and managers develop strategies and cultures that energize human and organizational potential and create financial, social, and human wealth and health. She received her PhD at the Drucker-Ito School of Management at Claremont Graduate University. She is former editor of Scholars Corner, a quarterly column in Cross Cultural Management: An International Journal, in which she interviewed leading experts in the field of cross cultural management. Dr. Kawamura has worked, studied, and traveled in more than 80 countries, exploring cultural differences and human similarities throughout our global community.

We, your coauthors, are both grateful to have had numerous experiences of working and living with an amazing array of people in many parts of the world over the years. Weve both worked within cross cultural environments, sometimes as consultants, coaches, or trainers, helping people and organizations grow and compete strategically in changing socioeconomic times. As authors, travelers, and friends, weve developed relationships with people different from ourselves from global leaders, local managers, and community elders to tribal leaders, Sherpas, and cultural historians. Between us, weve had the good fortune to share in community celebrations and jungle ceremonies, to climb mountains and skyscrapers, and to raise children and develop teams all over the world all experiences that have helped us know ourselves and other people better. We have each traveled a unique journey to develop cross cultural competence, an odyssey that we have discovered never ends but only becomes more interesting and exciting with every new cross cultural experience.