Dave Kerpen - Likeable Business: Why Todays Consumers Demand More and How Leaders Can Deliver

It pays to be LIKEABLE!

You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in todays hyperconnected society: if your business isnt likeable, it will fail.

Dave Kerpen knows how important it is for a business to be likedby customers, employees, stakeholders, and the general public. He wrote the book on it. His groundbreaking bestseller Likeable SocialMedia changed the way businesses interact with their customers on a daily basis. Likeable Business lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave Kerpen reveals the remarkable returns youll get when you gain the trust of your customers and stakeholders. In todays social media world, it literally pays to be likeable.

Likeable Business helps any leader at a smallor mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as:

• LISTENINGto customers, colleagues, shareholdersand competitors
• AUTHENTICITYbecause todays savvy customer always knows when youre faking it
• TRANSPARENCYhonesty builds trust, and any deviation can destroy your reputation
• ADAPTABILITYmanaging change and finding new opportunities is critical to success today
• SIMPLICITYin design, in form, and in function
• GRATEFULNESSevery thank you is appreciated . . . and generates surprising returns!

Likeability spreads. As a business leader, you set the tone. Be likeable and your staff will be likeablewhich in turn creates a more likeable customer experience.

The blueprint for everlasting business likeability is in your hands. Apply Kerpens basic principles day in and day out, and profits and growth are sure to follow.

Praise for Likeable Business

Dave Kerpen has explained why customers expect more, and he gives you the tools to deliver on your brand promise. Be honest, be transparent, and be authentic. If you want to be likeable in business, you must read this book!
Jeffrey Hayzlett, bestselling author of Running the Gauntlet and The Mirror Test

Dave Kerpens manifesto on becoming a likeable leader of a likeable business applies equally well to social entrepreneurs and the nonprofit sector. Gratitude is his concluding principle, and I sure am grateful to Dave for writing this book.
Charles Best, founder of DonorsChoose.org

Kerpen demonstrates how building a likeable culture may be the most vital and rewarding strategy of all.
John Jantsch, author of The Commitment Engine and Duct Tape Marketing

This important, persuasive book will change the way you think about and operate your business. Anyone who hopes to lead successfully in the twenty-first century needs to read this book.
Meg Cadoux Hirshberg, author of For Better or For Work:A Survival Guide for Entrepreneurs and Their Families

From transparency to authenticity to the impact of sharing ones values via story tellingDave Kerpens blueprints on how to run a business move from Likeable to essential. Ben & Jerrys was founded on these values in 1978 and has practiced them through the companys phenomenal growth to this very day. With communication at digital speeds in todays corporate world, its no longer a choice to be responsible. Consumers choose to support businesses who practice values-led business. The opportunities when running your business in a responsible manner allow great freedom within your organization and externally with the ever-growing conscious consumer world around us.
Jostein Solheim, CEO of Ben & Jerrys

Dave provides a blueprint that allows entrepreneurs everywhere to build a successful, likeable business in this era of social media.
Scott Gerber, founder of Young Entrepreneurs Council

A masterful storyteller, Dave Kerpen takes you on a journey into the wonderful new world of tomorrow. Its a place where customers love you and ensure your business success. This is no wishful utopia. Its a reality within reach if you follow the principles of Likeable Business.
Michael Stelzner, CEO of Social Media Examiner and author of Launch: How to Quickly Propel Your Business Beyond the Competition

Social media teaches businesses how to be nicer to peopleand be happier while doing it. This book will teach you how to make that change for your entire businessand make more money because youre doing it.
Andy Sernovitz, New York Times bestselling author of Word of Mouth Marketing: How Smart Companies Get People Talking

Likeability matters. It opens doors and minds and makes everything easier. But, how do you build a likeable business? In Likeable Business, Kerpen shares a validated step-by-step path to likeability. A great read for entrepreneurs and executives alike!
Jonathan Fields, author of Uncertainty and founder of Good Life Project

Its simple; when people understand who you are and where you come from, theyre more likely to rally around your cause. Every company has its own unique history, one thats worth sharing. At 1-800-GOT-JUNK? were passionate about sharing where we came from and where were headed not only with our customers and the public but within our own teams.
Brian Scudamore, founder and CEO of 1-800-GOT-JUNK?

An excellent book for anyone working in customer service, Kerpens work provides original ways of thinking about everyday actions. Recommended.
(Starred Review) Publishers Weekly