Dennis Hartmann - Implementing Cisco Unified Communications Manager, Part 1 (Cipt1) Foundation Learning Guide, 2nd Edition

Second Edition

Josh Finke
Dennis Hartmann

800 East 96th Street
Indianapolis, IN 46240

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide

Second Edition

Josh Finke
Dennis Hartmann

Copyright 2012 Cisco Systems, Inc.

Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

First Printing August 2011

Library of Congress Cataloging-in-Publication data is on file.

ISBN-13: 978-1-58720-418-0

ISBN-10: 1-58720-418-5

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This book is designed to provide information about Cisco Unified Communications administration and to provide test preparation for the CIPT Part 1 version 8 exam (CCNP Voice CIPT1 642-447), which is part of the CCNP Voice certification. Every effort has been made to make this book as complete and accurate as possible, but no warranty or fitness is implied.

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I dedicate this book to the love and support in my life, Alissa.

Josh Finke, CCIE No. 25707, is the practice director for collaboration and networking at Iron Bow Technologies, a Cisco Gold and Master Unified Communications Partner. Josh was previously a lead instructor and director of operations for Internetwork Expert, a leading CCIE training company. Josh has multiple certifications, including the Cisco CCIE Voice, CCNP, CCDP, CCNA, CCDA, and Cisco Meeting Place Specialist. Josh specializes in Cisco UC, routing and switching, and enterprise network design. Josh started working with Cisco networking technologies in 2000 and later became one of the youngest Voice CCIEs in the world. He lives with his wife in Seattle, Washington.

Dennis J. Hartmann, CCIE No. 15651, is a Unified Communications consultant. Dennis is also a lead instructor at Global Knowledge. Dennis was first exposed to CallManager during the CallManager 2.0 time frame when Cisco acquired Selsius. Dennis has various certifications, including the Cisco CCVP, CCSI, CCNP, CCIP, and the Microsoft MCSE. Dennis has worked for various Fortune 500 companies, including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems. Dennis lives with his wife and children in Hopewell Junction, New York.