David Bateman - Configuring Cisco Unified Communications Manager and Unity: A Step-by-step Guide

A Step-by-Step Guide

David Bateman

Cisco Press
800 East 96th Street
Indianapolis, IN 46240

Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide

David Bateman

Copyright 2011 Cisco Systems, Inc.

Cisco Press logo is a trademark of Cisco Systems, Inc.

Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

First Printing May 2011

Library of Congress Cataloging-in-Publication Number is on file.

ISBN-10: 1-58714-226-0

ISBN-13: 978-1-58714-226-0

Warning and Disclaimer

This book is designed to provide information about configuration and administrative tasks related to Communications Manager and Unity. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied.

The information is provided on an as is basis. The author, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it.

The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.

Trademark Acknowledgments

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc. cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Corporate and Government Sales

Cisco Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales.

For more information please contact:

U.S. Corporate and Government Sales
1-800-382-3419

For sales outside the U.S. please contact:

International Sales

Feedback Information

At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members from the professional technical community.

Readers feedback is a natural continuation of this process. If you have any comments regarding how we could improve the quality of this book, or otherwise alter it to better suit your needs, you can contact us through e-mail at . Please make sure to include the book title and ISBN in your message.

We greatly appreciate your assistance.

Publisher: Paul Boger

Cisco Representative: Erik Ullanderson

Cisco Press Program Manager: Anand Sundaram

Development Editor: Marianne Bartow

Technical Editors: David Mallory, Toby Sauer

Copy Editor: John Edwards

Proofreader: Apostrophe Editing Services

Composition: Mark Shirar

Associate Publisher: Dave Dusthimer

Executive Editor: Brett Bartow

Managing Editor: Sandra Schroeder

Project Editor: Mandie Frank

Editorial Assistant: Vanessa Evans

Designer: Sandra Schroeder

Indexer: Tim Wright

Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices .

CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0812R)

Id like to dedicate this book to my parents, who taught me unconditional love; to my wife, Nikki, who is my life, my love, my all; and to Matthew, a young man that I am proud to call my son.

David J. Bateman is a certified Cisco Systems instructor and the director of curriculum development for Skyline-ATS. He has more than 20 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on small, medium, and large networks. Later in his career, he took on the responsibility of running the business operations of a technical services company, while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he added to his list of accomplishments by becoming a technical seminar leader. After many successful seminars, he decided to become a full-time Cisco instructor for Skyline Advanced Technology Services. He has been teaching and implementing Cisco voice technologies since 2000. Davids years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.

David L Mallory , CCIE No. 1933, is a technical leader for Learning@Cisco, where he is responsible for content development strategy. For the last seven years, David has been primarily focused on UC certifications and was the technical lead for the Cisco 360 Learning Program for CCIE Voice. Prior to joining Learning@Cisco, David was a systems engineer supporting global accounts. David is a frequent presenter at Cisco Live and has obtained four CCIEsRouting & Switching, WAN Switching, Security, and Voice.