Chris Olsen - Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) Foundation Learning Guide: (CCNP Voice CIPT2 642-457) (2nd Edition) (Foundation Learning Guides)

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Implementing Cisco Unified Communications Manager, Part 2 (CIPT2) Foundation Learning Guide CCNP Voice CIPT2 642-457

Chris Olsen

Copyright 2012 Cisco Systems, Inc.

Published by:
Cisco Press
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All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America 1 2 3 4 5 6 7 8 9 0

First Printing August 2011

Library of Congress Cataloging-in-Publication Number is on file.

ISBN-13: 978-1-58714-253-6

ISBN-10: 1-58714-253-8

Warning and Disclaimer

This book is designed to provide information about Cisco Unified Communications administration and to provide test preparation for the CIPT Part 2 version 8 exam (CCNP Voice CIPT2 642-457), which is part of the CCNP Voice certification. Every effort has been made to make this book as complete and accurate as possible, but no warranty or fitness is implied.

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This book is dedicated to my wonderful wife, Antonia, whose constant love and tireless commitment to making my life better gave me the time to write this book. I am forever grateful.

Chris Olsen, CCSI, CCVP, and CCNP, along with numerous other Cisco voice and data center specializations, Microsoft, VMware, and Novell certifications, has been an independent IT and telephony consultant, author, and technical editor for more than 15 years. He has been a technical trainer for more than 19 years and has taught more than 60 different courses for Cisco, Microsoft, VMware, and Novell. For the last 7 years, he has specialized in Cisco, and recently, Microsoft Unified Communications along with VMware virtualization and Cisco data-center technologies. He has done a wide array of IT and telephony consulting for many different companies. Chris and his wife, Antonia, live in Chicago and Mapleton, Illinois. He can be reached at .

James McInvaille, CCSI No. 21904, is a certified Cisco Systems instructor for Cisco Learning Partner Global Knowledge Network, Inc., and a contract consultant. As an instructor, he is responsible for training students worldwide and consulting in the deployment of routing, switching, and IP telephony solutions. Previously, James was a solutions engineer for EDS for the Bank of America voice-transformation project. Prior to EDS, James was a senior network engineer for iPath Technologies, based in Reston, Virginia. In this role, he provided technical training and professional services to service providers and enterprise users of Juniper Networks routing and security product line. During this time, James earned his Juniper Networks Certified Internet Professional (JNCIP #297) certification. Prior to iPath, James was the lead technical consultant (LTC) for the Carolinas region of Dimension Data, NA. As an LTC, his responsibilities included the support and guidance of five engineers and technicians involved in the consultation, implementation, delivery, and training of VoIP and IP telephony solutions, and high-level routing and switching designs. In his spare time, James and his beautiful wife, Lupe, enjoy riding their Harley-Davidsons near their home in Kershaw, South Carolina.