David Schulz - Cisco Unity Connection (Networking Technology: IP Communications)

Cisco Press

800 East 96th Street
Indianapolis, IN 46240

Cisco Unity Connection

David Schulz

Copyright 2012 Cisco Systems, Inc.

Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America

First Printing June 2011

Library of Congress Cataloging-in-Publication data is on file.

ISBN-13: 978-1-58714-281-9

ISBN-10: 1-58714-281-3

Warning and Disclaimer

This book is designed to provide information about Cisco Unity Connection. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied.

The information is provided on an as is basis. The author, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it.

The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.

Trademark Acknowledgments

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

Corporate and Government Sales

For sales outside the United States please contact: International Sales

Feedback Information

At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members from the professional technical community.

Readers feedback is a natural continuation of this process. If you have any comments regarding how we could improve the quality of this book, or otherwise alter it to better suit your needs, you can contact us through email at . Please make sure to include the book title and ISBN in your message.

We greatly appreciate your assistance.

Publisher: Paul Boger

Associate Publisher: Dave Dusthimer

Executive Editor: Brett Bartow

Managing Editor: Sandra Schroeder

Senior Development Editor: Christopher Cleveland

Project Editor: Seth Kerney

Editorial Assistant: Vanessa Evans

Book Designer: Louisa Adair

Cisco Representative: Erik Ullanderson

Cisco Press Program Manager: Anand Sundaram

Technical Editors: Alex Hannah, Toby Sauer

Copy Editor: Apostrophe Editing Services

Proofreader: Sheri Cain

Indexer: Heather McNeill

Composition: Mark Shirar

Cover Designer: Gary Adair

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Asia Pacific Headquarters
Cisco Systems, Inc.
168 Robinson Road
#28-01 Capital Tower
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799

Europe Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: +31 0 800 020 0791
Fax: +31 0 20 357 1100

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

2007 Cisco Systems, Inc. All rights reserved. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0609R)

This book is dedicated to my wife, Peggy, whose support, love, and patience have truly made this possible. Peg, you are the best and the love of my life!

Dave Schulz has more than 27 years of experience with various technologies, ranging from routing and switching to security and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering and consulting, project management, and oversight of engineering and maintenance activities for a reseller in the Midwest. Dave has also been involved in teaching various technologies to customers and engineers and creating various process and procedure methodologies, service pricing, and documentation. Dave has been involved with designing a Technical Assistance Center, while being a manager and director of professional services and performing installation, support, and consulting in various customer environments. He also had contracting responsibilities at a large global enterprise-level corporation, where duties varied from routing, switching, security, wireless, and project management.

Dave has three daughters, Amy, Ericka, and Tiffany, and resides in Cincinnati, Ohio, with his wife, Peggy.

Daves current focus is in writing and developing courseware and teaching voice technology classes for Skyline Advanced Technology Services. He currently holds various Cisco certifications, including CCSI, CCNP-Voice, CCSP, and CCDP.

Alex Hannah (CCIE Voice #25853) is a Cisco Certified Systems Instructor, specializing in teaching the Cisco Advanced IP Communications product line. He has more than 7 years consulting experience in Cisco Unified Communications for SMB through Enterprise spaces. Alex is president of Hannah Technologies LLC, a Richmond, Virginia, based Cisco consulting firm specializing in Cisco Advanced IP Communications and application development using Microsoft technologies. He holds a bachelors degree in information systems from Virginia Commonwealth University with a minor in business. Additionally Alex is the founder of UCCX.net, a video-based training website for the Cisco UC product line. In his spare time, you can find Alex on his boat wakeboarding with his family and friends.