About Steve Savage
Steve Savage is an acclaimed sales and management strategist who has helped dozens of companies dramatically increase their sales and profits.
Steve's strategies are based on a lifetime of building companies throughout the Western Hemisphere. He has achieved many dazzling successes (and a few failures). He took one company from zero to $60 million in six years and sold it to Colgate Palmolive.
His academic credentials are solid, with a BA in philosophy from Wheaton College and an MBA in marketing from Michigan State University (magna cum laude). However, his marketing and sales tactics do not come from the ivory tower. They come straight from the trenches.
Jay Levinson, author of Guerrilla Marketing (20 million copies sold) describes Steve Savage as the most brilliant and gutsy guerrilla marketer I have ever known.
Steve is the co-author with Jay Levinson of Guerrilla Business Secrets, 58 Ways to Start, Build and Sell Your Business.
Steve is a powerful public speaker. He has worked with corporate CEO's in promoting culture change to make each company totally customer oriented. His topics include:
Get High Productivity without High Pressure
Guerrilla Marketing
Corporate Culture Change
Create a Sales Empire
Help Everyone in the Company Think like a Salesperson Even the Accountants!
Doing Business in Mexico and Latin America
Increasing Your Sales in the Hispanic Community
Drive Decisions Downward
Eliminate Rules
Give Power to Your Salespeople
Make Your Company Easy
Steve grew up in Ecuador, the son of missionary parents. He is 100% bilingual and gives seminars in both English and Spanish. He has built eighteen companies in eight countries. He has influenced the lives of thousands of people throughout the world, elevating their self confidence, teaching them sound business techniques and showing them how to be genuine Savage Sales Champions.
Acknowledgements
Ted Welch opens this book as he opened my life to sales when I was a 19-year-old college student. Spencer Hays taught me how to make a salesperson feel incredibly important. Henry Bedford opened doors for me to interview many key people who contributed their sales secrets to this book.
Jay Levinson taught me how to write a powerful sales letter. He showed me how to open closed doors through authoritative direct mail and irresistible incentives. David Hancock enthusiastically promoted my previous book, Guerrilla Business Secrets, and wholeheartedly encouraged me to dig deeply and expand universally with Savage Sales Secrets.
Cheryl McElhose was the first woman salesperson in an all-guys sales force. It was my honor to be her sales manager. Martha Serrano led the way for women in our Mexican sales force. Gloria Bauder in Venezuela proved that a 40-year-old divorced mother with four children could outsell all the men.
Harry Strachan opened up the world of consulting for me and introduced me to numerous clients. Carlos and Fred Denton made me well-known throughout Central America. Alan Weiss encouraged me to establish my own Savage brand. Chad Barr revolutionized my web site. Mike Rippey and Dennis Snyder have been my partners, friends and inspiration since 1968.
Dustin and Kyah Hillis are champions because they have no mental limits. Gary Michels built a great company through basic no-nonsense salesmanship. Rory Vaden got me to take the stairs instead of the elevator. Dave Brown dazzled me with his ability to meet thirty people and remember all their names. Amanda Johns knows everything you need to know about selling to the opposite gender. Tom Belli has prospered through brilliant product development, incredible service and creative sales leadership.
Carl Roberts built the perfect example of an ideal intrapreneurial company. JeffDobyns proved you can sell stocks and mutual funds without high pressure.
Jim Savage, my brother, and Pat Fuller showed me how health insurance should be sold. Cynthia Savage, my daughter, and Nick Yates showed me how health food products should be sold. Matt Savage, my son, showed me how appraisal services should be sold to mortgage companies and banks.
Steve Krochmal and Herb Kristal taught me that meticulous preparation results in an almost automatic close. Mimi Graves proved that knowing your client and your product leads to a sale based on a perfect match of the two.
Toms Fortson has courage, guts and determination in overcoming incredible odds to survive and thrive.
Savage Sales Secret #1
Get high production without high pressure
Yes! You can do it. You can produce without pressure. You can close a sale without pressure.
How? Let me tell you how I first began to learn my Savage Sales Secrets.
My sales manager was Ted Welch. He opened up a fascinating new world for me when I was a sophomore in college. I worked my way through college selling books door-to-door. Ted was low-keyed with me as a manager. He got me to produce without pressuring me. He showed me how to sell a huge volume without pressuring my customers.
The Southwestern Company of Nashville, Tennessee helps college students manage their own sales business during their summer break. We attended a five-day sales school in Nashville. We then relocated to another community in another state, to foster independence and limit distractions. My first summer was in Columbus, Mississippi. My family was from Michigan. This was my first adventure in the Deep South. It was the greatest adventure of my young life.
After two days of knocking on doors by myself, Ted came to see me. That is when I learned my first Savage Sales Secrets principle.
You, the sales manager, must get in the trenches and visit your customers with your sales people.
A Savage Sales Manager does not sit in the office all the time.
He or she gets outoftenand gets on the front lines with the troops.
There is nothing harder than door-to-door sales, but Ted made it fun. He also made it Profitable. I spent five summers selling books and six summers in college, until I got my MBA at Michigan State University. I learned more in those five summers of selling than I did in six years of college. I also graduated with money in the bank, stocks and a car, whereas most of my classmates were deeply in debt.
A soft approach
Ted taught me a soft approach to a customer. We would always ask who lived next door, so we had a name. We also found out where the kids went to school. (We were selling Webster's Dictionary and Student Handbook.) So the approach went like this: Hi, Mrs. Jones. I'm Steve Savage. I'm calling on the folks whose kids go to Washington Elementary. Do you have a place we could sit down? (Ted taught me to talk very slowly, which was definitely not my normal speed!)
About half the time we sat down. If not, we just chatted standing up. In either case, we were relaxed.
A soft presentation
Ted also taught me how to make a soft presentation. The best way to do that is to ask a lot of questions. That way the customer is engaged. What grade is Johnny in? What is his best subject? What is his toughest subject? Who is Johnny's favorite teacher? Do you know Mrs. Smith next door? She liked this section because she thought it would help Susie with her math.
Ted felt that the salesperson should do only 50% of the talking.
Let the customer do the other 50%.
A soft close
When we came to the close, we always gave the customer a choice between yes and yes. If it would be
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