Geetu Bharwaney - Emotional Resilience: Know What it Takes to be Agile, Adaptable & Perform at Your Best

I would like to thank Dominic Casserley for writing the foreword of this book. Your personal understanding of the relevance of emotional resilience in business is both inspiring and deeply appreciated.

I would also like to thank Eloise Cook from Pearson without whom the idea for this book would have remained just an idea. You have been an ideal partner to bring this book to fruition.

To my partner Mark, thank you for supporting me through each step of the journey.

I am grateful to my teachers on emotion. You have helped me to understand the role of emotion in individual and team resilience. Most importantly, you inspired me in your own way to communicate globally the value of emotional resilience and to make this topic accessible to people at work everywhere.

Thank you to all members of the Consortium for Research on Emotional Intelligence in Organisations (CREIO). You have introduced me to a myriad of concepts of emotional intelligence and inspired me to keep developing as a practitioner in the field.

Barbara Sorenson emotional and family health

Professor Vanessa Urch Druskat and Dr Steven B. Wolff team emotional intelligence

Dr Konstantin Vassilis Petrides trait emotional intelligence

Dr Jonathan Kirschner - business psychology

Harold Klemp spiritual teachings of Eckankar

Dr Mark Atkinson the importance of emotional health

A special thank you to my support system of colleagues at Ei World, AIIR Consulting and friends who provided critical feedback, praise and helpful suggestions within my deadlines. Thank you for contributions to making this book better:

Adle MacKinlay, Alison Baugh, Carmel Lewis, Gemma Prichard, Helen Lappert, Dr Jonathan Kirschner, Katherine Baldwin, Nasreen Memon, Neel Kamal, Eike Marx and Dr Yomi Ajayi-obe.

And finally, thank you to all clients and strategic partners of Ei World who continue to experiment with and have courage to test out the tools and tips in this book to face the everyday work challenges in your arenas of work, you are too numerous to mention...

The publishers are grateful to the following for permission to reproduce copyright material:

Hachette Book Group and Profile Books for permission to reproduce the list of annoying habits of leaders in Marshall Goldsmith (2008) What Got You Here Wont Get You There. London: Profile Books. Used by permission of Hachette Books and Profile Books.

In some instances we have been unable to trace the owners of copyright material and we would appreciate any information that would enable us to do so.

Resilience is now recognised as an important factor in the workplace. In the (...) turbulent context of todays working world, the resilience of both individuals and organisations becomes paramount in order to survive and thrive.

CHARTERED INSTITUTE FOR PERSONNEL AND DEVELOPMENT, DEVELOPING RESILIENCE: AN EVIDENCE-BASED GUIDE FOR PRACTITIONERS (2011) P. 2

This book provides a method for achieving personal and team resilience. I want to start by explaining where these ideas come from.

My perspectives on emotional resilience have emerged from 25 years as a coach and facilitator, helping clients improve their effectiveness and performance at work. Over the last 16 years, I have specialised in the concept of emotional intelligence, as I started to recognise that emotion is what people struggle with on a daily basis. For most people, it is not technical skills or knowledge that is the gap between where they are and where they want to be in terms of their performance at work. It is the understanding of how emotion in us and others affects everything we think and do. Many people fail to understand the root of problems at work and difficulties under pressure, so they do not fix their problems for the long term. As a direct consequence, they end up not performing at their best. In situations at work, by not taking emotion into account (their own and other peoples), what happens is that often they end up not fulfilling their potential but working below it. Some will end up unwell and unable to work at all. My belief is that this can be avoided through paying attention to emotion.