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Eileen Brown [Eileen Brown] - Working the Crowd - Social media marketing for business Second edition

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Eileen Brown [Eileen Brown] Working the Crowd - Social media marketing for business Second edition
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Engaging with social media such as Facebook, YouTube, and Twitter is now a key part of global business communications. Blogs, microblogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or individual campaign. It includes: specific sites for various types of networking and engagement; blogs and microblogs; online presence and creating a social media brand; brand perception and reputation; legal issues; connecting to a global audience; job recruitment via social media; how different age groups interact online; viral marketing; creating brand advocates and how they can broadcast the message; future predictions. ---

Eileen has created a masterpiece here in unravelling the complexities, acronyms and challenges presented by the ever-changing world of social media. Whether for the individual, small business or corporation, Working The Crowd demystifies how social media can be used to network, communicate, forge business partnerships and gain or share knowledge, backed by Eileens years of experience in technology and networking. (review of previous edition)Sarah Speake, Industry Director, Technology, Google UK --- Eileen Brown blends extensive real world business experience with in-depth social media knowledge to create a unique and valuable guide. (review of previous edition)Sue Thomas, Professor, Institute of Creative Technologies, De Montfort University --- Eileen remains on the cutting edge of social media strategy that when implemented returns a measurable ROI. I would highly recommend her book to any business who wants to deepen their customer interactions through powerful word of mouth marketing strategies. (review of previous edition)Kim Matlock, Sr. Director, Digital & Consumer Related Marketing, Hard Rock International

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Eileen remains on the cutting edge of social media strategy that when - photo 1

Eileen remains on the cutting edge of social media strategy that when implemented returns a measurable return on interest. I would highly recommend her book to any business who wants to deepen their customer interactions through powerful word of mouth marketing strategies.

Kim Matlock

Senior Director, Digital & Consumer Related Marketing, Hard Rock International

Browns varied experience and analysis of the needs of both small and large businesses for social media makes her advice stand out from the crowded field and told in the lively voice those hearing her via social media channels have come to know and love.

Betsy Aoki

Senior Program Manager, Social Media, Microsoft

Eileen Brown blends extensive real world business experience with in-depth social media knowledge to create a unique and valuable guide.

Professor Sue Thomas

Institute of Creative Technologies, De Montfort University

Its a good book. If you dont have a social media strategy yet, then reading this one will take you a long way forward. I recommend it to any business wondering about the twitter.

Kate Gregorys Blog

Eileen has created a masterpiece here in unravelling the complexities, acronyms and challenges presented by the ever-changing world of social media. Whether for the individual, small business or corporation, Working The Crowd demystifies how social media can be used to network, communicate, forge business partnerships and gain or share knowledge, backed by Eileens years of experience in technology and networking.

Sarah Speake

Industry Director, Technology, Google UK

BCS, The Chartered Institute for IT

Our mission as BCS, The Chartered Institute for IT, is to enable the information society. We promote wider social and economic progress through the advancement of information technology science and practice. We bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.

Our vision is to be a world-class organisation for IT. Our 70,000 strong membership includes practitioners, businesses, academics and students in the UK and internationally. We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications.

Further Information

BCS, The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue,

Swindon, SN2 1FA, United Kingdom.

T +44 (0) 1793 417 424

F +44 (0) 1793 417 444

www.bcs.org/contactus

Working the Crowd - Social media marketing for business Second edition - image 2

2012 British Informatics Society Limited All rights reserved Apart from any - photo 3

2012 British Informatics Society Limited

All rights reserved. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted by the Copyright Designs and Patents Act 1988, no part of this publication may be reproduced, stored or transmitted in any form or by any means, except with the prior permission in writing of the publisher, or in the case of reprographic reproduction, in accordance with the terms of the licences issued by the Copyright Licensing Agency. Enquiries for permission to reproduce material outside those terms should be directed to the publisher.

All trade marks, registered names etc. acknowledged in this publication are the property of their respective owners. BCS and the BCS logo are the registered trade marks of the British Computer Society charity number 292786 (BCS).

Published by British Informatics Society Limited (BISL), a wholly owned subsidiary of BCS, The Chartered Institute for IT, First Floor, Block D, North Star House, North Star Avenue, Swindon, SN2 1FA, United Kingdom.

www.bcs.org

ISBN: 978-1-78017-126-5

PDF ISBN: 978-1-78017-127-2

ePub ISBN: 978-1-78017-128-9

Kindle ISBN: 978-1-78017-129-6

British Cataloguing in Publication Data.

A CIP catalogue record for this book is available at the British Library.

Disclaimer:

The views expressed in this book are of the author(s) and do not necessarily reflect the views of BISL or BCS except where explicitly stated as such. Although every care has been taken by the authors and BISL in the preparation of the publication, no warranty is given by the authors or BISL as publisher as to the accuracy or completeness of the information contained within it and neither the authors nor BISL shall be responsible or liable for any loss or damage whatsoever arising by virtue of such information or any instructions or advice contained within this publication or by any of the aforementioned.

Typeset by Lapiz Digital Services, Chennai, India.

Printed at CPI Antony Rowe Ltd., Chippenham, UK.

This book is for my husband Steve, who keeps hold of the loop of my yo-yo string

LIST OF FIGURES

Social media tools flowchart
Tools, their value and impact to the customer
Rusty-N-Edies bulletin board
Tag cloud from my blog, http://eileenbrown.wordpress.com
Craigslist classified advertising site
Tweet about the plane landing on the Hudson River
Comment on Michael Jackson dominating Twitter traffic
The tweet that upset a FedEx Employee
Where to apply Facebook privacy settings
My onion layer approach to my privacy settings
@Dell Outlet Twitter follower growth March to June 2009
Top search engines in the US from May to December 2009
Twitter search
Example of a brand monitoring customer comments

AUTHOR

Eileen Brown is CEO of Amastra: a company which makes your business more social. She has been in the IT industry since 1993. After spending 10 years in the Merchant Navy as Shell Tankers first female Deck Officer, Eileen managed a fleet of ships in a container shipping company, before moving to IT support, then training and management at a training provider in London, technical consultancy at HP and Manager of the IT Pro Evangelist team at Microsoft.

Eileen helps you achieve your goals using social media to find and engage with customers, identify your influencers and gain advocates for your brand. She works with you to create an engaged community, using social media to amplify your message and improve customer satisfaction.

She is an accomplished and well-known international speaker and expert on social media, social business, online branding, and unified communications and is a key advocate for the advancement of women in technology. She writes the Social Business column for ZDNet, part of CBS interactive. She explores the art of the possible, looking at how technology is changing the world we live in, simplifying work and making staff more productive.

Eileen is a member of the IoD, the BCS, and a fellow of the RSA. She is part of the BCS Strategic panel for Women in IT, sits on the BCS Committee for the Essex region and is the Chair of the Intellect Women in Technology Committee. However, her life isnt spent entirely at her laptop. Away from work, she makes jam and chutney in awesome quantities, tends her flock of chickens, grows organic vegetables and fruit and races around the countryside in her home-built 6.6 litre cobra replica car. Whenever she encounters warmer waters, she scuba dives as much as possible to get away from the phone

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