Faith Ralston - Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results

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HIDDEN DYNAMICS How Emotions Affect Business Performance & How You Can Harness Their Power for Positive Results Faith Ralston, Ph.D. American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington,D.C Brussels Mexico City Tokyo Toronto

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title	:	Hidden Dynamics : How Emotions Affect Business Performance & How You Can Harness Their Power for Positive Results
author	:	Ralston, Faith.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402720
print isbn13	:	9780814402726
ebook isbn13	:	9780585026039
language	:	English
subject	Management--Psychological aspects--Problems, exercises, etc, Personnel management--Psychological aspects--Problems, exercises, etc.
publication date	:	1995
lcc	:	HD30.413.R35 1995eb
ddc	:	658.3/001/9
subject	:	Management--Psychological aspects--Problems, exercises, etc, Personnel management--Psychological aspects--Problems, exercises, etc.

This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Ralston, Faith. Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results / Faith Ralston. p. cm. Includes bibliographical references and index. ISBN 0-8144-0272-0 1. ManagementPsychological aspectsProblems, exercises, etc. 2. Personnel managementPsychological aspectsProblems, exercises, etc. I. Title. HD30.413.R35 1995 658.3'001'9dc20 95-3940 CIP 1995 Faith Ralston. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3

To my father, who was a minister, and my dad, who was a man

Page vii Contents List of Action Exercises ix Acknowledgments xi Preface xiii 1. Rewriting the Corporate Contract 1 2. Facts About Feelings 15 3. Don't Rock the Boat 33 4. Hidden Agendas in Business Decisions 51 5. Hot Buttons That Trigger Conflicts 65 6. Corporate Craziness 85 7. The Changing Relationship Between Managers and Employees 101 8. Aligning Organizational Needs and Individual Talents 121 9. Gaining Commitment to Change 139 10. Revitalizing the Manager's Role 155 Index 171

Page ix List of Action Exercises Chapter 1 Exercise 1: Clarifying Beliefs About Feelings Exercise 2: Recognizing Changes in Business Behaviors and Attitudes Exercise 3: Taking Action to Build Community Chapter 2 Exercise 1: Clarifying Your Real Feelings Exercise 2: Discovering What Others See When You're Upset

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