William A. Salmon - The new supervisors survival manual

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title	:	The New Supervisor's Survival Manual
author	:	Salmon, William A.
publisher	:	AMACOM Books
isbn10 | asin	:	0814470270
print isbn13	:	9780814470275
ebook isbn13	:	9780814424278
language	:	English
subject	Supervision of employees--Handbooks, manuals, etc.
publication date	:	1999
lcc	:	HF5549.12.S24 1999eb
ddc	:	658.3/02
subject	:	Supervision of employees--Handbooks, manuals, etc.

Page iii The New Supervisor's Survival Manual William A. Salmon

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Salmon, William A. The new supervisor's survival manual / William A. Salmon. p. cm. Includes index. ISBN 0-8144-7027-0 1. Supervision of employeesHandbooks, manuals, etc. I. Title. HF5549.12.S24 1998 658.3'02dc21 988085 CIP 1999 William A. Salmon. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5

Page v Contents Introduction: The Role of a Supervisor 1 1 The Challenge of Being a Supervisor 9 2 Understanding What's Expected of You 22 3 Learning Written and Unwritten Rules 39 4 Motivation: Getting Commitment From Others 57 5 Setting Goals and Priorities 74 6 Communication 93 7 Delegation 109 8 Decision Making 127 9 Problem Solving 145 10 Coaching and Feedback 166 11 Performance Appraisal and Development 189 12 Conducting Effective Meetings 214 13 Evaluating and Managing Your Own Performance 232 Index 243

Page vii To Rosemary: In sickness and in health

Page 1 Introduction: The Role of a Supervisor Everyone has his own specific vocation or mission in life. Everyone must carry out a concrete assignment that demands fulfillment. Thus everyone's task is as unique as his specific opportunity to implement it. Victor Frankl, renowned psychiatrist and Holocaust survivor Congratulations on your promotion to supervision! In the next few months, your new position will bring you many rewards, challenges, and opportunities. Much of what you will be doing now will be a natural extension of your past successes. Some situations, however, will require different skills and new approaches. This book has been written to help you get started on the right foot, headed in the right direction. Many successful supervisors look back on the first few months of their new job as the most critical time in their careers. Your own success will depend largely on your ability to: Establish and maintain high performance standards for yourself and for others. Communicate effectively at all levels of the organization. Request and respond to feedback from employees who report to you. Establish clear expectations and priorities. Resolve open issues decisively.

Page 2 Take ownership of and accountability for your actions and decisions. Establish effective, two-way communication with your manager. Recognize the significance of your role as a member of your company's management team.

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