Joan Giesecke - Practical help for new supervisors
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Library personnel management--United States, Supervision of employees.
publication date
:
1997
lcc
:
Z682.2.U5P73 1997eb
ddc
:
023/.9
subject
:
Library personnel management--United States, Supervision of employees.
Page i
Practical Help for New Supervisors
Third Edition
Joan Giesecke Editor
Page ii
Project manager: Louise D. Howe
Cover design: Richmond Jones
Text design and composition by Dianne M. Rooney in Sabon and Perpetua using QuarkXpress 3.32 for the Macintosh 7100/66
Printed on 50-pound Victor Offset, a pH-neutral stock, and bound in 10-point C1S Bristol cover stock by Victor Graphics
The paper used in this publication meets the minimum requirements of American National Standard for Information SciencesPermanence of Paper for Printed Library Materials, ANSI Z39. 48-1992.
Library of Congress Cataloging-in-Publication Data
Practical help for new supervisors / edited by Joan Giesecke for the Supervisory Skills Committee, Personnel Administration Section, Library Administration and Management Association.3rd ed. p. cm. Includes bibliographical references. ISBN 0-8389-3467-6 (alk. paper) 1. Library personnel managementUnited States. 2. Supervision of employees. I. Giesecke, Joan. II. Library Administration and Management Association. Personnel Administration Section. Supervisory Skills Committee. Z682.2.U5P73 1997 023'.9dc20 96-35907
Copyright 1997 by the American Library Association. All rights reserved except those which may be granted by Sections 107 and 108 of the Copyright Revision Act of 1976.
Printed in the United States of America.
01 00 99 98 97 5 4 3 2 1
Page iii
Contents
Introduction
v
1 On Becoming a Supervisor
Joan Giesecke
1
2 Interviewing
Thyra K. Russell
6
3 Orienting the New Library Employee
Katherine Branch
15
4 Appraising Performance
Joan Giesecke
24
5 Rewarding Employees Nonmonetarily
Irene M. Padilla and Thomas H. Patterson
35
6 Communication Skills
Abby Kratz and Melinda Flannery
43
Page iv
7 Conducting Effective Meetings
Myrna J. McCallister and Thomas H. Patterson
58
8 Managing Work Time
Mary Nofsinger
75
9 Managing Diversity
Marilyn Okrent
92
10 Conflict Resolution
Karen Jette
100
Index
113
Page v
Introduction
Being a supervisor can be a very rewarding experience, but it can also be one of the most difficult things you have ever been asked to do. All too often, new supervisors have had little or no training, and may not even be aware of the skills they lack until a problem occurs. Aimed at the new supervisor, this publication addresses basic supervisory skills and provides practical information needed by supervisors.
For this expanded, revised third edition, we have updated the original chapters and have added chapters on managing work time, managing diversity, and conflict resolution. As library organizations become more complex, supervisors must address issues of working in a diverse workplace serving a diverse clientele. In addition, as organizations learn to live with constant change, supervisors may spend more and more time resolving conflicts and helping staff learn to work in a more flexible environment. For this edition, we have addressed these issues that now face all supervisors. As in previous editions, we have included lists of readings for those who seek additional information on these topics.
Page vi
Special thanks for the completion of this revised edition goes to all members of the LAMA Personnel Administration Section, Supervisory Skills Committee, past and present, who worked many hours to create this publication.
We welcome comments about the usefulness of this publication and suggestions for future topics.
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