Nancy Campbell - Writing effective policies and procedures: a step-by-step resource for clear communication

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title	:	Writing Effective Policies and Procedures : A Step-by-step Resource for Clear Communication
author	:	Campbell, Nancy.
publisher	:	AMACOM Books
isbn10 | asin	:	081447960X
print isbn13	:	9780814479605
ebook isbn13	:	9780585039053
language	:	English
subject	Management--Handbooks, manuals, etc, Business writing.
publication date	:	1998
lcc	:	HD38.15.C36 1998eb
ddc	:	658.4/53
subject	:	Management--Handbooks, manuals, etc, Business writing.

Page iii Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy Campbell AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Campbell, Nancy, 1949 Writing effective policies and procedures: a step-by-step resource for clear communication / Nancy Campbell. p. cm. Includes bibliographical references and index. ISBN 0-8144-7960-X 1. ManagementHandbooks, manuals, etc. 2. Business writing. I. Title. HD38.15.C36 1997 658.4'53dc2197-40744 CIP 1998 AMACOM All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2

Page v Contents Introduction xi Acknowledgments xiii 1 What's a Policy, What's a Procedure? 1 Why You Need Policies and Procedures 1 Policies 1 Procedures 3 When You Need Policies and Procedures 5 Written vs. Unwritten 8 What to Include in Policies and Procedures 10 Manuals and Handbooks 12 Chapter Summary 13 Tools and Resources for Chapter 1 15 1-1: Summary Comparison of Policies and Procedures 17 1-2: Subjectivity Checklist 20

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