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Dana May Casperson - Power etiquette: what you dont know can kill your career

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Power etiquette: what you dont know can kill your career: summary, description and annotation

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Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- theyre a crucial business skill. In fact, good manners are good business. This no-nonsense manners reference refreshes readers on everyday etiquette and makes sure theyre on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.

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title Power Etiquette What You Dont Know Can Kill Your Career author - photo 1

title:Power Etiquette : What You Don't Know Can Kill Your Career
author:Casperson, Dana May.
publisher:AMACOM Books
isbn10 | asin:0814479987
print isbn13:9780814479988
ebook isbn13:9780585199023
language:English
subjectBusiness etiquette, Business communication.
publication date:1999
lcc:HF5389.C37 1999eb
ddc:395.5/2
subject:Business etiquette, Business communication.
Page iii
Power Etiquette
What You Don't Know Can Kill Your Career
Dana May Casperson
Power etiquette what you dont know can kill your career - image 2
American Management Association International
New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C.
Brussels Mexico City Tokyo Toronto
Page iv
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Casperson, Dana May.
Power etiquette: what you don't know can kill your career / Dana May Casperson.
p. cm.
Includes index.
ISBN 0-8144-7998-7
1. Business etiquette. 2. Business communication. I. Title.
HF5389.C37 1999
395.5'2dc21Picture 3Picture 4Picture 5Picture 6Picture 798-49831
Picture 8Picture 9Picture 10Picture 11Picture 12Picture 13 CIP
1999 Dana May Casperson.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, an imprint of AMA Publications, a division of American Management Association International, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4 3 2
Page v
Dedication
To my mother, Ruth Sohler Dibble, who instructed me in all my good
manners and continues to encourage and teach me.
Page vii
Contents
Acknowledgments
xi
Power Etiquette
1
Business Etiquette: Test Your Knowledge
4
Chapter 1
The First Impression
9
Picture 14
Attitude
10
Picture 15
The First Greeting
10
Picture 16
Getting Acquainted
13
Picture 17
Body Language
22
Picture 18
Personal Grooming
23
Chapter 2
Your Business Wardrobe
25
Picture 19
The Business Wardrobe
27
Picture 20
Casual Day
31
Picture 21
Special Business Occasions
34
Chapter 3
Meal Manners
44
Picture 22
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