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Preface: Who Can Benefit from Using This Book?; Acknowledgments; Part 1 The Global Workforce; Chapter 1 Find a Mentor; Phrases for Finding a Mentor or Obtaining General Help; Phrases for Asking for Specific Help; Chapter 2 Observe, Observe, and Then Observe Some More; Phrases to Use When Observing; Chapter 3 Ask and Answer Questions and Listen to Others; Phrases to Check Time Availability; Phrases to Check Understanding; Phrases to Clarify Answers; Chapter 4 Avoid Saying In My Country, We . . .; Phrases Not to Say Unless Asked; Phrases to Say Instead; Part 1 Notes Section.

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PERFECT PHRASES for ESL Everyday Business Life

PERFECT PHRASES for ESL Everyday Business Life

Hundreds of Ready-to-Use Phrases That Help You Navigate any English-Language Situation in the Workplace

Natalie Gast

Copyright 2010 by The McGraw-Hill Companies Inc All rights reserved Except - photo 1

Copyright 2010 by The McGraw-Hill Companies Inc All rights reserved Except - photo 2

Copyright 2010 by The McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-160839-8

MHID: 0-07-160839-7

The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-160838-1, MHID: 0-07-160838-9.

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Trademarks: McGraw-Hill, the McGraw-Hill Publishing logo, Perfect Phrases, and related trade dress are trademarks or registered trademarks of The McGraw-Hill Companies and/or its af. liates in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners. The McGraw-Hill Companies is not associated with any product or vendor mentioned in this book.

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Contents
Preface
Who Can Benefit from Using This Book?

Perfect Phrases for ESL: Everyday Business Life is for you if you are a high-intermediate or advanced English as a Second Language (ESL) or English as a Foreign Language (EFL) learner. Learning a language is a lifelong process and learning American English is no exception. When you first began learning English, your need was basic grammar and vocabulary. Your need has now grown to mastering communication skills in order to function in diverse real-life work-related situations.

This book has been created for you if you are living and working, or intend to live, in the United States and join the global workforce with American speakers of English, referred to as Americans in this text. You may travel back and forth between your country and the United States, you may work for a multinational company, or you may work in an American company. You may even be self-employed. You might be in school in the United States or in your country, deciding on a career. In any of these cases, this book will advance your language ability and boost your confidence in expressing yourself in business situations.

Perfect Phrases for ESL: Everyday Business Life will be of value to those in entry-level positions as well as those who have been in the working world for some time. It is intended to help you feel more at ease in job-related experiences in the United States. The phrases offered are not the only phrases you can use, but they give you a starting point on which to build. Write notes in the Notes Sections with new phrases you or others come up with while immersed in specific situations.

How to Use This Book

Perfect Phrases for ESL: Everyday Business Life is organized into seven parts, most of which are divided into several chapters. You may start at the beginning and read through to the end. This is an especially good strategy if you are in your country preparing to come to the United States for employment. This also works if you have been in the United States but are about to embark on your first work experience. Work experiences differ greatly from school experiences. You might also choose to use this approach when changing jobs or moving up to a new position within the same company. In these cases, reading through the entire book can give you the ABCsAbstract, Background, Confidenceand put some useful phrases at your fingertips.

Of course, you may want to refer to Perfect Phrases for ESL: Everyday Business Life on an as-needed basis. For example, if you are in a new position that requires a lot of telephone work, turn to , The Global Workforce, might be a good place to start.

Remember, this text is designed so you can write notes on the pages following each part. Also feel free to underline or highlight sections, dog-ear pages, or attach Post-it Notes. These memory techniques will help you refer to useful information you may need again. The book is small enough to carry with you in a briefcase or pocketbook as a handy reference. Dont be afraid or shy about adding your own phrases and thoughts to the ones already in the book. It is, for example, impossible to anticipate what someone on the other end of the telephone will say. Every situation is unique. Customize this book to your needs.

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