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Hogan Sharon - The art of civilized conversation: a guide to expressing yourself with style and grace

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The art of civilized conversation: a guide to expressing yourself with style and grace: summary, description and annotation

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A guide to the art of personal communication and conversation explains how to find the right words regardless of the situation, with advice on body language, appropriate subject matter, graceful exits, and other important speaking skills.;What conversations are made of -- Ten rules of conversation -- Rescue conversations from blunders -- Make conversations count -- Change situations into conversations -- Conversations with younger and older people -- Conversations between men and women -- Conversations with all kinds of people -- Conversations on the telephone, over the Internet and on paper.

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Contents
The art of civilized conversation a guide to expressing yourself with style and grace - photo 1
THE ART OF CIVILIZED CONVERSATION Copyright 2005 by Margaret Shep - photo 2
THE ART OF CIVILIZED CONVERSATION Copyright 2005 by Margaret Shepherd and - photo 3
THE ART OF CIVILIZED CONVERSATION Copyright 2005 by Margaret Shepherd and - photo 4

THE ART OF CIVILIZED CONVERSATION . Copyright 2005 by Margaret Shepherd and Sharon Hogan. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher. For information, address Broadway Books, a division of Random House, Inc., 1745 Broadway, New York, NY 10019.

Broadway Books titles may be purchased for business or promotional use or for special sales. For information, please write to: Special Markets Department, Random House, Inc., 1745 Broadway, New York, NY 10019.

PRINTED IN THE UNITED STATES OF AMERICA

BROADWAY BOOKS and its logo, a letter B bisected on the diagonal, are trademarks of Random House, Inc.

Visit our Web site at www.broadwaybooks.com

First edition published 2006

Library of Congress Cataloging-in-Publication Data

Shepherd, Margaret.

The art of civilized conversation : a guide to expressing yourself with style and grace / Margaret Shepherd with Sharon Hogan. 1st ed.

p. cm.

Includes bibliographical references.

1. Conversation. I. Hogan, Sharon. II. Title.

BJ2121.S48 2005
395.59dc22

2005047212

ISBN9780767921695

Ebook ISBN9780307419330

v4.1_r1

a

Contents
Acknowledgments

This book could not have been written without the conversations I shared with many of my favorite people. I want to thank them here.

First, I owe a debt of gratitude to Sharon Cloud Hogan, Colleen Mohyde, and Trish Dalton Medved, the kind of coauthor, agent, and editor that every writer dreams of.

I am grateful to other people who gave their time generously:

Ken Morse, who fosters civility every day at MIT. Marilyn Brandt, Jeanne Lauer Williams, and Lilian Kemp, for their enduring friendship and interest. David Friend, Zoe Friend, Lily Friend, Miriam Friend, Geoffrey Shepherd, Gordon Shepherd, Sherman Lewis, and Tom, Kiernan, and Liam Hogan, for their family support.

Sophia Ainslee and Lauran Niegos of Cranes Paper Company, and Michael McCurdy, Bob Lauer, Stephanie Loo, Vimala Rodgers, and Nancy Mairs, for their expert advice and personal testimony. The reference staff at the Boston Public Library for their help in tracking down citations. Lindsay McGrath, Leonie Luterman, and Ruth Owen, for their special wisdom as hospital chaplains. Jeanne Wei, MD, and Erlene Rosowsky, PsyD, for their insights into talking with older adults. Elizabeth Willingham, for her words of wisdom on family dynamics. Ann Densmore, EdD, for her advice on talking with children.

And thank you to all other friends, relations, colleagues, and bystandersboth willing and unawarewho talked and listened while this book took shape.

Introduction

O ne person walks into a caf, sits down to a cup of coffee in silence, finishes it, and goes back to the same old day. Two other people walk into that caf, sit down to two cups of coffee, have a good talkand go on their way with fresh energy, comfort, and insight. Simply by connecting them, conversation has changed them. And thats the definition of art. Civilized conversation is an art that transforms everyday life into something richer. It can engage your mind, excite your imagination, and expand your view of the world.

Just as a civilized conversation can get the morning off to a great start, it can enhance your work life all through the day and invigorate an evening of social life. If you enjoy the art of conversation with your family and friends, you will also shine at breakfast with a client, lunch with coworkers, and dinner with your boss. Its the Swiss Army knife of social skills that anyone can learn to use. Take it with you wherever you go, and youll be equipped to turn a seatmate into a confidant, an interviewer into an employer, and an acquaintance into a friend. As an accomplished conversationalist, youll be welcomed everywhere; everyone loves good conversation because it is fun.

Conversation, which is a craft as well as an art, requires only a little talent and a lot of practice. You dont have to be Michelangelo, just a good mechanic. The more you practice, the better you get and the more pleasure it brings. Anyone can refine the art of civilized conversation with virtually anyone else, regardless of dissimilarities in age, status, job, family, or abilities. Good talking skills can help you bridge distances and differences of opinion with people you want to stay close to. If youre new in town or starting a new phase of life, it can smooth the transition. Whether you are beginning to speak English or learning to use it better, the art of conversation will help you with exactly which words to say and when.

This book will help you excel at conversation. It will show you how to talk and listen betterand find more pleasure in doing both. It holds dozens of helpful ideas that will sweeten, smooth, and strengthen your social life so you can look forward to your dayfrom the first good morning to the reflections you share over an evening meal. If you usually fear that you will bungle an introduction at a party, this book will provide you with enough opening lines to knit a safety net. These suggestions will help you enjoy meaningful exchangesnot just fulfill social obligations. They will help you delight in social reparteenot just survive it. By the time you reach the last page of this book, you will be the kind of sparkling conversationalist who also makes other people shine.

What Civilized Conversation Is and Is Not

Where I grew up in the Midwest, when you get together with someone, you dont just talk; that would be commonplace. Nor do you converse; that would be pretentious. Instead, you visit. You can visit on the phone and visit on the street. Lets just visit with each other awhile means that you welcome each other to a space youve created just by talking. Conversation doesnt get much better than that.

Conversation lets you be an artist every time you open your mouthor shut it. As Robert Louis Stevenson said, The most important art is to omit; the key to being a master conversationalist is to listen at least as much as you talk. Just as the other arts include pauses in a dramatic play, white margins around printed text, and space between a singers phrases, conversation is about silences as well as about words.

In addition to listening well, the other simple principles of civilized conversationdont ramble, dont gossip, dont bore, and disagree carefullyare not arbitrary demands of etiquette; rather, they are based on caring about yourself and about others. Etiquette and manners are not out-of-date rules. Instead, they are generally accepted guidelines for making everyone comfortable enough to connect.

Good conversation is classy, humane, practical, universal, and, when well done, seemingly effortless. It can also be defined by what it is

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