Diane Arthur - Managing Human Resources in Small & Mid-Sized Companies

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title	:	Managing Human Resources in Small and Mid-sized Companies
author	:	Arthur, Diane.
publisher	:	AMACOM Books
isbn10 | asin	:	0814402771
print isbn13	:	9780814402771
ebook isbn13	:	9780585099187
language	:	English
subject	Personnel management, Small business--Personnel management.
publication date	:	1995
lcc	:	HF5549.A955 1995eb
ddc	:	658.3
subject	:	Personnel management, Small business--Personnel management.

Page i Managing Human Resources in Small and Mid-Sized Companies Second Edition

Page ii Other Books by Diane Arthur Success Through Assertiveness (1980) Recruiting, Interviewing, Selecting & Orienting New Employees (1986) Managing Human Resources in Small and Mid-Sized Companies (1987) Recruiting, Interviewing, Selecting & Orienting New Employees, Second Edition (1991) Workplace Testing: An Employer's Guide to Policies and Practices (1994)

Page iii Managing Human Resources in Small and Mid-Sized Companies Second Edition Diane Arthur AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019-7606. This publication is designed to provide accurate and authoritative informa tion in regard to the subject matter covered. It is sold with the understand ing that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Arthur, Diane. Managing human resources in small and mid-sized companies / Diane Arthur. 2nd ed. p. cm. Includes bibliographical references and index. ISBN 0-8144-0277-1 1. Personnel management. 2. Small businessPersonnel management. I. Title HF5549.A955 1995 658.3dc2095-412 CIP 1995 AMACOM, a division of American Management Association, New York. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 135 West 50th Street, New York, NY 10020. Printing number 10 9 8 7

Page v To Warren, Valerie, and Victoria my favorite human resources

Page vii Contents Preface to the Second Edition xi Acknowledgments xiv 1 Human Resources Challenges for Small and Mid-Sized Companies in the Twenty-First Century 1 Recruitment Challenges The Literacy Crisis Workplace Diversity Multiculturalism in the Workplace

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