Edward H. Frazelle - World-Class Warehousing and Material Handling, 2E

Copyright 2016 by Edward H. Frazelle, PhD, and RightChain(TM) Incorporated. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-184283-9
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This book is dedicated to my Lord, Savior, and Best Friend Jesus Christ, Who blessed me with the experiences and abilities to share these learnings; to my beautiful wife Pat, who has patiently allowed me to have these experiences and encouraged me in them; and to Kelly, Andrew, and Travis.

Mr. Jun Suzuki is the patriarch of Japanese logistics. We met during my first logistics study tour in Japan in 1988. He has been my logistics mentor ever since. Many of the pictures of Japanese and European warehousing operations come from his extensive photo gallery of warehousing operations.

My wife Pat has been my writing partner from the time I wrote my masters thesis. She is brilliantly gifted in editing for an audience, and is a God-send of a life and writing partner.

My son Andrew is currently finishing his doctorate in Decision Sciences at Duke University. I think he was also born a linguist, and he implores me to choose my words carefully. Though humbling, his editing was an invaluable contribution to the book. He is a God-send of a thought, research and analytics partner.

World-Class Warehousing is illustrated with more than one hundred photos taken inside some of the worlds best warehouse operations. Those long time clients and study tour partners include American Cancer Society, Avon, Bertelsmann, BIC, Boots, BP, Caterpillar, Coca-Cola, Ford, Happinet, Honda, L.L. Bean, KAO, Kirin, K-Mart, Lifeway, Marks & Spencer, Metro, Mitsubishi, Netto, Nike, NTT, NuSkin, Payless, Otto, Oxxo, Scroll, Shiseido, Sony, Suntory, Swagelok, Rio Tinto, Rittal, the United States Armed Services, and Verizon. They have been very accommodating to share their experiences in warehousing and logistics.

The RightChain principals around the worldDr. Matt Anderson, Angel Becerra, Henry Brunekreef, Matsukawa-san, Masaji Nakano, Ricardo Sojo, and Mary Wongcontinually encourage my research, teaching, and writing.

In our consulting and training, we have been blessed to work with some of the worlds best and brightest individuals and corporations. They have encouraged and supported me to no end.

Steve Laky, Rick Glasson and Abbott.

Bill Costa and American Cancer Society.

Steve Spiva, Jack Gross, and Applied Materials.

Jane Houze, Bill Hightower and AT&T.

Roosevelt Tolliver, Jim Lofgren and Avon.

Carliss Graham, Greg Otter, Durwood Knight, Richard McCrosky, Raylene Morris, Caroline Thompson and BP.

Diane Mullican and Carrier.

Dave Hopkins, Steve Westphal, Kevin Fox, Ted Bozarth, Brett Frankenburg and Coca-Cola Consolidated.

John Sibilia, Josue Munoz and Colgate.

Lynn Barratt, Steve Erbe, Carmen Guerero, Karen Hall, Tom Nabie, Bruce Terry, Hal Welsh and Disney.

Dan Krouse and Hallmark.

Sean Garrett, Dave Eidam and Hamilton Sunstrand.

Jim Roach, Chuck Hamilton, Bruce Smith, Juan Streeter, Kathy Howell and Honda.

Tammy Ryan, Jim Sylvester and H.P. Hood.

Dave Wilford and Invitrogen.