Chandrakant Agarwal - Implementing Order to Cash Process in SAP: An end-to-end guide to understanding the OTC process and its integration with SAP CRM, SAP APO, SAP TMS, and SAP LES

An end-to-end guide to understanding the OTC process and its integration with SAP CRM, SAP APO, SAP TMS, and SAP LES

Chandrakant Agarwal

BIRMINGHAMMUMBAI

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First published: April 2021

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Writing a book on implementing the Order to Cash process in SAP was an eventful journey as it took a considerable amount of time and effort to complete. I would like to acknowledge all my friends and colleagues with whom I have been associated during my SAP career till now, and while implementing SAP Order to Cash solutions in various projects. I would like to extend my thanks to my mentors who have helped me to gain knowledge at each phase of my projects and who have given me the opportunity to lead projects in the customer and supply chain domains.

I would like to acknowledge the contributors from SAP Help and SAP Community Network (SCN) who helped me to understand and resolve critical issues. This book would not have been possible without me contributing to SAP Help and SCN. My special thanks to the whole Packt Publishing team, especially the production team, and Vaishali Ramkumar, in particular, for helping me to bring this book together.

I would like to thank my parents; without their blessings, this book would not have been possible. I would like to first and foremost thank my loving and patient wife, Pallavi, and both of my sons, Divyang and Arjun, for their continued support, patience, and encouragement throughout the long process of writing. My wife and kids have sacrificed a lot during this journey and their unconditional support was the driver for me to write and finish this book.

Last but not the least; this book is dedicated to the memory of my late brother, Ravi Agarwal.

Chandrakant Agarwal primarily works within the customer and supply chain domains as an architect, and has 18 years of SAP experience, ranging from SAP project implementation to SAP upgrade projects to SAP rollout projects. He has had exposure to global assignments in customer-facing roles, ranging from business consulting, solution implementation, rollouts, and production support/development to quality assurance.

He is a certified SAP CRM and SAP ERP MM consultant, with advanced business knowledge of Order to Cash processes. Chandrakant has implementation experience in SAP CRM Marketing, Sales, and Service, SAP APO (DP, SNP, and GATP), SAP TMS, and SAP LES. He has also worked on SAP cloud technologies, including Sales Cloud, SAP Ariba, and SAP IBP, and UI technologies such as SAP Fiori. He has led multiple projects that span across different areas, including SAP CRM, SCM, and TMS, as well as across different regions, such as Asia, Europe, and America.

Murtaza Kapadia primarily works within the customer relationship management domain as a solutions architect, with over 15 years of SAP experience ranging from SAP project implementation and upgrades to rollout projects. Murtaza has implementation experience in SAP CRM Sales, Service, and Marketing, SAP ECC, and ISU. He has led multiple projects with various end clients globally in Asia and Europe and currently works in America. His technical expertise (over 10 years of hands-on experience) includes SAP-ABAP, ABAP on HANA, BSP, and Python programming.