Dale Carnegie - Connect!

OTHER DALE CARNEGIE & ASSOCIATES TITLES

Sell!

Listen!

Lead!

Speak!

DALE CARNEGIE

& ASSOCIATES

How to Build Trust-Based Relationships

Published 2022 by Gildan Media LLC

aka G&D Media

www.GandDmedia.com

Copyright 2022 by Dale Carnegie & Associates

CONNECT!. Copyright 2022 by Dale Carnegie & Associates. All rights reserved.

No part of this book may be used, reproduced or transmitted in any manner whatsoever, by any means (electronic, photocopying, recording, or otherwise), without the prior written permission of the author, except in the case of brief quotations embodied in critical articles and reviews. No liability is assumed with respect to the use of the information contained within. Although every precaution has been taken, the author and publisher assume no liability for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

FIRST EDITION 2022

Interior design by Meghan Day Healey of Story Horse, LLC

Library of Congress Cataloging- in- Publication Data is available upon request

eISBN: 978-1-7225-2711-2

10 9 8 7 6 5 4 3 2 1

You can make more friends in two months by becoming interested in other people than you can in two years by trying to get people interested in you.

DALE CARNEGIE

We would like to acknowledge the following members of the Dale Carnegie team who contributed to this book:

Joe Hart, President & CEO

Christine Buscarino, Chief Operating Officer & Chief Marketing Officer

Ercell Charles, VP of Customer Transformation & Carnegie Master

Silvia Carvalho, Carnegie Master, Senior Director of Training Quality, Latin America

Nan Drake, Carnegie Master, Director of Training Quality Online & North America

Nigel Alston, Trainer, Eastern & Central North Carolina

George Cantafio, Trainer, Miami/Fort Lauderdale, FL

Rebecca Collier, Global Carnegie Master

Grace Dagres, Senior Trainer, Ontario, Canada

Andreas Iffland, Carnegie Master, Germany

Robert Johnston, Master Trainer, Delaware

David Kabakoff, Trainer, Memphis, TN

Jayne Leedham, Carnegie Master, United Kingdom

Tom Mangan, Master Trainer, Pittsburgh, PA

Laura Nortz, Master Trainer, Cleveland, OH

Rena Parent, Master Trainer, Pensacola, FL

Antoinette Robinson, Trainer, Atlanta, GA

Jeff Shimer, Master Trainer, Tampa Bay, FL

Frank Starkey, Master Trainer, Dallas, TX

Jonathan Vehar, (former) VP of Product

by Joe Hart, CEO of Dale Carnegie & Associates

Early in my career, I read How to Win Friends and Influence People and it impacted me profoundly. Most importantly, it helped me realize that I could be much more effective in my interactions with others if I applied the timeless and powerful principles put forth in Dale Carnegies classic book.

For twenty-five years, I developed these skills and saw my personal and professional relationships flourish. I became very good at listening, looking people in the eye, being empathetic, and offering a friendly smile to others. And then 2020 and COVID-19 hit. Overnight, things changed for me and for all of us.

When we couldnt leave our homes, go to our places of work or even see the smiles of our friends and colleagues from behind their masks, our personal connections with other people suffered. Add to that the changes in social dynamics driven by a hyper-polarized political climate, vaccine and mask mandates, and other hot-button issues, and its been harder than ever to know what to say to someone youre just meeting for the first time or even whether or not you should shake their hand.

The good news is that the basic principles of how we create and nurture relationships has not changed, even if it looks a bit different and requires more hand sanitizer. We still need to focus on building connection, cooperating with others, and getting along. In short, we need to work our way through the rapid changes and curves that the world throws at us.

Human beings arent wired to operate independently. Living the life of a hermit on a subsistence farm without other people around us is likely not what any of us would choose. We are social beings who create mutually beneficial relationships to survive, thrive, and enjoy life.

Think about the person who is closest to you. Perhaps a significant other, a family member, a lifelong best friend, or a mentor. And imagine if theyd never been in your life. For most of us, its not a happy thought. The good news is that they are there for you, and youre there for them. And because of that, your life is richer and fuller. So is theirs.

This book is about helping you improve your life by creating and building stronger relationships with other people, whether its at home or work, in-person or virtually. It offers insights that can enable you to achieve your full potential thanks to the support and friendship of others.

Dale Carnegie recognized that everyone has inherent greatness. Our work at Dale Carnegie Training is all about bringing that greatness out so that everyone can see it. Continuing his work, we change how people see themselves, so they can change how the world sees them, and that changes the impact they have on the world. Its work about which were passionate. And its work that no one can do alone, which is why we all need to continually build and develop connections with others.