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Jackie Keddy - Managing Coaching at Work: Developing, Evaluating and Sustaining Coaching in Organizations

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Jackie Keddy Managing Coaching at Work: Developing, Evaluating and Sustaining Coaching in Organizations
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Managing Coaching at Work: Developing, Evaluating and Sustaining Coaching in Organizations: summary, description and annotation

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Based on direct experience and a realistic understanding of the scope of influence that many coaching champions have within their organizations, Managing Coaching at Work provides practical guidance on all aspects of making workplace coaching work. It serves as an essential reference for any manager or HR professional looking to bring coaching into their organization and for those seeking to move forward, re-energize or maximize the true potential of their true coaching investment. This comprehensive guide covers all of the key issues many organizations face, including: Embedding coaching on a shoestring and surviving during times when budgets are under pressureDeveloping, sourcing and maximizing the use of coaching to meet your organizations business needsCreating a compelling business case for sustaining coachingMaking coaching a part of managers everyday skill-setsEvaluating the results and benefits of coaching Find out more on the books website, www.managingcoachingatwork.com

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PRAISE FOR MANAGING COACHING AT WORK This is a must-have book if you want to - photo 1

PRAISE FOR MANAGING COACHING AT WORK

This is a must-have book if you want to gain a greater understanding of coaching and it will give you all the guidance you need to set up an internal coaching programme in your organization. The information provided is invaluable as it offers a variety of tools and techniques to use for planning the future.

Hyacinth Daly, Coaching and Mentoring, Leadership and Learning Directorate in Human Resources at London Metropolitan Police Service

As CIPDs 2011 learning survey shows coaching is becoming more widespread However, with quantity we need quality and business coaching needs system, structure and outcomes if its real value is to be realized. Crammed with practical insights, tools and techniques, and grounded in theory and evidence, this vital book helps practitioners reflect and act on every aspect of coaching. Rich in case examples, it explains everything from how coaching takes hold to how it should be held to account. The authors bring their rich pragmatism and wide experience of the workplace and coaching to bear in a guide which I would recommend to every coaching practitioner. Linked to a rich online treasury of resources, it should energize and enable those involved in coaching delivery and design, learning and HR practitioners as well as students and coaches themselves.

Dr John McGurk, Adviser: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development

I found this book to be an incredibly useful resource for anyone who is looking into expanding the impact of coaching inside an organization. I wish Id had this ten years ago, because it brings together critical business thinking, real-life examples and the soft side of coaching into an integrated whole. Before you invest in creating a coaching program from scratch, read this book and learn how its done from the leaders in this area.

Carl Dierschow, Small Fish Business Coach

This is a thorough, thought provoking guide for anyone wanting to introduce a coaching program in their organization that facilitates new ways of thinking and brings out the best in their people.

Chris Sier, Professional Certified Coach (PCC), Executive Potential Plus, author of 100+ Tips Taking the Busyness out of Business: Doing the Right Things, Not Everything

Keddy and Johnson have done it again, producing a comprehensive handbook this time into the world of coaching. I wish that this had been published when I was introducing a strategic coaching programme at VT Group. The book is full of advice on how to establish a business case for coaching, implement a coaching initiative and maintain the momentum. The book and website gives useful templates in particular evaluation tools and coaching role profiles will save the busy HR/OD professional a lot of time and effort. The case studies are interesting and they do help to keep your personal motivation up which will be sorely tested at times.

Jo Robbins Chief Executive Path2Profit, Talent Management Specialist and Executive Coach with CPS. Ex Group HR Director of VT Group Plc, a FTSE 250 company

Keddy and Johnson manage to do what is often considered impossible: to define and describe coaching and its role in Executive Development, as well as how and why it works, in a way that is both understandable and relevant.

David Kaiser, PhD, Executive Coach at Dark Matter Consulting

Having been involved in executive, performance and development coaching as well as coach training for many years, I have a major regret: that Managing Coaching at Work had not been written years ago! Had it been, my work when developing leader coach training programs, sustaining and reinforcing coaching, and delivering coaching would have been much, much easier. The content, tips and tools included are invaluable whether considering, designing or overseeing a coaching program at work.

Ed Nottingham, PhD, Clinical & Consulting Psychologist, Leadership Coach, author of Its Not as Bad as It Seems: A Thinking Straight Approach to Happiness

This single volume captures vast swathes of learning since the inception of coaching and distils it into an easily readable format. Coaching is presented in a realistic and balanced way that provides useful information and real life experience. This aids the corporate reader in assessing the need, or actually implementing coaching, in their organization from a much more informed perspective. It addresses the full life cycle of the coaching process. This is the book that coaches in organizations and organizations looking at coaching have been waiting for.

Robert Nogue, Manager Organization Development, Well Construction Services, Weatherford International Limited

Note on the Ebook Edition For an optimal reading experience please view large - photo 2

Note on the Ebook Edition

For an optimal reading experience, please view large
tables and figures in landscape mode.

This ebook published in 2011 by

Kogan Page Limited

120 Pentonville Road

London N1 9JN

UK

www.koganpage.com

Jackie Keddy and Clive Johnson, 2011

E-ISBN 978 0 7494 6137 9

CONTENTS

Onward and upward: the rise and rise of CareSource

Wagamama Australia: creating new mindsets

Power with the people: The Hewlett Packard Coaching Network

Mission-critical change on a shoestring: ABC Life Literacy (Canada) Ltd

A managers crusade: Toray Medical Division

The view from both sides: an HR VP takes coaching to a new audience

Individual shall speak truth unto individual: coaching at the BBC

The power of 1+1: The Kent Coaching & Mentoring Network

Learning, growing and believing: Electricity Supply Board, Republic of Ireland

Not just down to chance: team turnaround at National Australia Bank

Singular focus: bringing coaching to the Humberside Police Constabulary

By the same authors: Managing Conflict at Work

W e are indebted to many people for their part in making this book happen. The case studies that have so illuminated our research and insights that have enriched our learning owe much to those with whom we consulted, and especially: Alan Kay (The Glasgow Group, Toronto, www.glasgrp.com), Alex Fedorcio, Andrea Wood, Bill Griffiths (former Director of Leadership Academy, Metropolitan Police Service), Carl Dierschow (Small Fish Business Coaching, www.smallfish.us), Carla Johns, Coral Ingleton, Deborah Huisken (Dancing Star, www.dancingstar.com), Ian Gibson, Jaclyn Smith, Judi Heaton, Karen Tweedie (KT Consulting Pty Ltd, www.knewtechnologies.com), Katherine Pope (UK ICF, www.coachfederation.org.uk), Lindsay Wittenberg (www.lindsaywittenberg.co.uk), Lisa Atkinson-Browne, Lise Lewis (Blue Sky International Ltd, www.blueskyinternational.com), Liz Hall, Liz Macann, Luke Shinnors, Margaret Eaton, Marilena Beuses (4 Total Success, Inc., www.4totalsuccess.com), Mark Rowland, Martin Tiplady (HR Director, Metropolitan Police Service) Masayuki Uenishi, Matt Becker, Michael Fahie (Point Ahead, www.pointahead.com.au), Michelle Duval (Equilibro, www.equilibrio.com.au), Paddy Stapleton, Polly Gavins (Acorn Business Consulting Ltd, www.acornbusinessconsulting.co.uk), Serena Cunningham, Shaun Lincoln, Shawna Corden, Shilpa Solanki, Stacey Radin (Corporate EQ, www.corporateeq.com), Susie Linder-Pelz (Good Decisions, www.gooddecisions.com.au), Trayton Vance (Coaching Focus, www.coaching-focus.com) and Yasuteru Aoki (Solution Focus Consulting Inc. Japan, www.solutionfocus.jp).

At Kogan Page, thanks are due to Hannah, Lara, Martina, Matthew, Cary, Noemi, Helen, Kasia, Kim, Taryn and Sarah, and we are grateful too to our publicist Helen (www.bookedpr.com), to David and Sue at Hale Farm, and our advisers, indexers, illustrators and proof-readers, all of whom have offered valuable expertise, wisdom and creativity.

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