Michael Brosnan - Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates
Here you can read online Michael Brosnan - Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates full text of the book (entire story) in english for free. Download pdf and epub, get meaning, cover and reviews about this ebook. year: 2000, publisher: CMP, genre: Home and family. Description of the work, (preface) as well as reviews are available. Best literature library LitArk.com created for fans of good reading and offers a wide selection of genres:
Choose a favorite category and find really read worthwhile books. Enjoy immersion in the world of imagination, feel the emotions of the characters or learn something new for yourself, make an fascinating discovery.
Book:
Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates
Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates: summary, description and annotation
We offer to read an annotation, description, summary or preface (depends on what the author of the book "Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates" wrote himself). If you haven't found the necessary information about the book — write in the comments, we will try to find it.
This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find the authors suggestions useful, and yet uncomplicated to implement. After you have used their suggestions to identify possible errors or optimization opportunities, the book details what steps need to be taken to secure the associated recoveries or service changes, including contact and phone numbers. In addition, their contract negotiation tips could save your organization dollars up front by providing information you need at the bargaining table. This important tool is a must-have for all information technology professionals. ; For anyone responsible for monitoring telecommunications-related expenses, this book is packed with invaluable tips on increasing efficiency, service, and support of telecom and IT while keeping costs in check. The authors teach how to audit bills, negotiate favorable contracts, and find the best (and cheapest) long distance carriers and vendors.
Michael Brosnan: author's other books
Who wrote Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates? Find out the surname, the name of the author of the book and a list of all author's works by series.
Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates — read online for free the complete book (whole text) full work
Below is the text of the book, divided by pages. System saving the place of the last page read, allows you to conveniently read the book "Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates" online for free, without having to search again every time where you left off. Put a bookmark, and you can go to the page where you finished reading at any time.
Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses and Negotiate Favorable Rates
author
:
Brosnan, Michael.
publisher
:
isbn10 | asin
:
1578200326
print isbn13
:
9781578200320
ebook isbn13
:
9781929629404
language
:
subject
publication date
:
lcc
:
ddc
:
subject
:
Telecommunications Expense Management
How to Audit Your Bills, Reduce Expenses and Negotiate Favorable Rates
by Michael Brosnan, John Messina & Ellen Block
Telecommunications Expense Management How to Audit Your Bills, Reduce Expenses and Negotiate Favorable Rates
Copyright 1999 Michael Brosnan, John Messina and Ellen Block
All rights reserved under International and Pan-American Copyright conventions, including the right to reproduce this book or portions thereof in any form whatsoever.
Published in the United States by Telecom Books, A division of Miller Freeman, Inc. 12 West 21 Street New York, NY 10010 212-691-8215 Fax 212-691-1191 1-800-LIBRARY www.telecombooks.com
ISBN Number 1-57820-032-6 November 1999
Manufactured in the United States of America
Cover and Book Designed by Imagination Ink 1236 Route 46 West Parsippany, NJ 07054
Distributed to the book trade in the U.S. & Canada by Publishers Group West, 1700 Fourth St., Berkeley, CA 94710
Distributed in Europe by McGraw-Hill Publishing Company, Shoppenhangers Road, Maidenhead, Berkshire SL6 2QL UK
Distributed in Asia by Addison Wesley Longman Singapore, 25 First Lok Wang Road, Singapore 629734
Courses, Contact Information & Acknowledgements
Courses
The authors offer seminars and training courses based on the information contained in this book. Sample courses include:
Telecommunications Bill Auditing Practices
How to Reduce Your Telecommunications Expenses
How to Read a Customer Service Record (CSR)
Contract Negotiation
Contact Information
For more information about the above courses,
contact michael.brosnan@infostrategiesgroup.com
or brian.leigh@infostrategiesgroup.com
Acknowledgements
Special thanks to Jennifer McArthur for her assistance in making this book a reality. We can't thank her enough for the diligence and hard work she put in to complete this book. To Michael Messina, Paul Fogarty, Chuck Fraser, Bob Norian, Donna Spoto, Anne Race, Grace Rotondi and Randi Smaldone thank you for sharing your knowledge and expertise with us as we wrote this book. And to Brian Leigh, thank you for the contributions you made to the entire book. We couldn't have done it without you.
Table of Contents
Introduction
i
1 Understanding Your Local Telephone Bill
1
2 The Customer Service Record (CSR) Switched and Dedicated Services
19
3 Carrier Access Billing System "CABS"
75
4 How to Identify Billing Errors and Obtain Refunds
95
5 Optimizing Your Network
131
6 Long Distance Bill Auditing
137
7 Secrets of Contract Negotiation
183
8 Utilizing the Power of the Internet to Audit Your Bills
201
9 Processing and Validating Technology Invoices
235
10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse
245
Appendix A USOC List
255
Appendix B List of IXC PIC Codes
273
Appendix C 10 Steps That Vendors Can Take to Improve Customer Service and Billing Accuracy
277
Glossary
281
Page i
Introduction
Airfares, car prices and telephone bills are confusing by design. Getting a good deal requires research and skillful negotiating. Telecommunications expenses can be so multifaceted and complex, even the most careful research and skilled negotiating can fall short of achieving the goal of getting a "good deal". Deals change, they're not static. Rates change, services are installed and removed, service providers merge, it's a very dynamic process fraught with risks that make billing errors commonplace. That's why we wrote this book.
Telecommunications Expense Management is a complete guide to managing all your telecommunications billing. We cover a broad spectrum of products and services from the most basic, often called POTS for plain old telephone service, to trunks, interexchange services, network configurations and fraud protection. More importantly, we explain how to save money on all of them.
Large or small, typical telephone bills are constructed using thousands of codes called FIDs and USOCs; leftovers from legacy systems now in transition. These legacy systems reside in mainframes and were developed by the pre-divestiture Bell System or emulated by independent telephone companies and long distance carriers. Once these billing systems were standard but now they are convoluted.
Similar books «Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates»
Look at similar books to Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates. We have selected literature similar in name and meaning in the hope of providing readers with more options to find new, interesting, not yet read works.
Reviews about «Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates»
Discussion, reviews of the book Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates and just readers' own opinions. Leave your comments, write what you think about the work, its meaning or the main characters. Specify what exactly you liked and what you didn't like, and why you think so.
