Leigh L. Thompson - Shared cognition in organizations: the management of knowledge
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Shared cognition in organizations: the management of knowledge
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Written for those interested in the topic of shared knowledge in organizations, this edited volume brings together a variety of themes and perspectives that emerge when multidisciplinary scholars examine this important subject. The papers were presented at a conference designed to bring together behavioral scientists who were interested in the creation, conversation, distribution, and protection of knowledge in organizations. The editors bring together a distinguished group of social psychologists who have made important contributions to social cognition and group processes. They cast a wide net in terms of the topics covered and challenged the authors to think about how their research applies to the management or mismanagement of knowledge in organizations. The volume is divided into three sections: knowledge systems, emotional-motivational systems, and communication and behavioral systems. A final conclusion chapter discusses and integrates the various contributions.
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Shared Cognition in Organizations : The Management of Knowledge LEA's Organization and Management Series
author
:
Thompson, Leigh L.
publisher
:
Lawrence Erlbaum Associates, Inc.
isbn10 | asin
:
0805828907
print isbn13
:
9780805828900
ebook isbn13
:
9780585245850
language
:
English
subject
Knowledge management, Organization.
publication date
:
1999
lcc
:
HD30.2.T495 1999eb
ddc
:
658.4/038
subject
:
Knowledge management, Organization.
Page i
Shared Cognition in Organizations
The Management of Knowledge
Page ii
LEA's Organization and Management Series
Arthur Brief and James Walsh, Series Editors
Beach Image Theory: Theoretical and Empirical Foundations
Thompson/Levine/Messick Shared Cognition in Organizations: The Management of Knowledge
Page iii
Shared Cognition in Organizations
The Management of Knowledge
Leigh L. Thompson Northwestern University John M. Levine University of Pittsburgh David M. Messick Northwestern University
Page iv
Copyright 1999 by Lawrence Erlbaum Associates, Inc. All rights reserved. No part of the book may be reproduced in any form, by photostat, microform, retrieval system, or any other means, without prior written permission of the publisher.
Library of Congress Cataloging-in-Publication Data
Thompson, Leigh. Shared cognition in organizations: the management of knowl edge / Leigh L. Thompson, John M. Levine, David M. Messick. p. cm. Includes bibliographical references and index. ISBN 0-8058-2890-7 (alk. paper).ISBN 0-8058-2891-5 (pbk.: alk. paper) 1. Knowledge management. 2. Organization. I. Levine, John M. II. Messick, David M. III. Title. HD30.2.T495 1999 658.4'038dc21 99-20558 CIP
Books published by Lawrence Erlbaum Associates are printed on acid-free paper, and their bindings are chosen for strength and durability.
Printed in the United States of America 10 9 8 7 6 5 4 3 2 1
Page v
CONTENTS
About the Editors
vii
Contributors
ix
Foreword
xi
Preface
xiii
Introduction
xv
Part I Knowledge Systems
1 Transactive Memory: Learning Who Knows what in Work Groups and Organizations
Richard L. Moreland
3
2 "Saying is Believing" Effects: When Sharing Reality About Something Biases Knowledge and Evaluations
E. Tory Higgins
33
3 The Uncertain Role of Unshared Information in Collective Choice
Garold Stasser
49
4 Dirty Secrets: Strategic Uses of Ignorance and Uncertainty
David M. Messick
71
Page vi
Part II Emotional and Motivational Systems
5 Effects of Epistemic Motivation on Conservatism, Intolerance, and Other System-Justifying Attitudes
John T. Jost, Arie W. Kruglanski, and Linda Simon
91
6 Accountability Theory: Mixing Properties of Human Agents with Properties of Social Systems
Philip E. Tetlock
117
7 Some Like it Hot: The Case for the Emotional Negotiator
Leigh L. Thompson, Janice Nadler, and Peter H. Kim
139
8 Social Uncertainty and Collective Paranoia in Knowledge Communities: Thinking and Acting in the Shadow of Doubt
Roderick M. Kramer
163
Part III Communication and Behavioral Systems
9 Normative Influences in Organizations
Robert B. Cialdini, Renee J. Bator, and Rosanna E. Guadagno
195
10 Entrepreneurs, Distrust, and Third Parties: A Strategic Look at the Dark Side of Dense Networks
Ronald S. Burt
213
11 What Newcomers See and what Oldtimers Say: Discontinuities in Knowledge Exchange
Deborah H. Gruenfeld and Elliott T. Fan
245
12 Knowledge Transmission in Work Groups: Helping Newcomers to Succeed
John M. Levine and Richard L. Moreland
267
13 Organizational Learning and New Product Development: Core Processes
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