Jeffrey K. Liker - The Toyota Way

PRAISE FOR JEFF LIKER AND THE TOYOTA WAY, 2ND EDITION

New technology is disrupting the automotive industry dramatically and on a massive scale. Toyota is responding by seeking to strengthen its core values and develop new capabilities in software and mobility services. Jeff Liker has brought together both objective data and expert analysis, and has delivered a thought-provoking, insightful narrative on the Toyota Way to navigating challenges.

James Kuffner, PhD , CEO of Toyota Research InstituteAdvanced Development and Toyota Director

An update adding value by providing more guidance for successful implementation of a company excellence system. The additional material on lean deployment characteristics, developing habits, work group structure and leader development, lean in a digital age, and value stream mapping provide a useful insight for all companies in the ever-changing, unpredictable digital world.

Nicholas Day, Head of Airbus Operating System in France, Central Function, Airbus SAS

In the second edition of The Toyota Way, Dr. Liker brings his valuable insights on execution, the importance of people, and the behaviors of each and every employee that eventually shape an organizations culture. It dawns on the reader that its not just the tools and methods that make the Toyota Production System what it is, but the relentless focus on incremental improvement using meaningful gemba walks, structured toolsets or scientific thinking, and the role management plays in promoting the desired behaviors that over time get ingrained in the way work is performed.

Vic Ganesan, Director Operations Excellence, thyssenkrupp Materials NA

Copyright 2021 by Jeffrey K. Liker. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-1-26-046852-6
MHID: 1-26-046852-6

The material in this eBook also appears in the print version of this title: ISBN: 978-1-26-046851-9, MHID: 1-26-046851-8.

eBook conversion by codeMantra
Version 1.0

All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

McGraw-Hill Education eBooks are available at special quantity discounts to use as premiums and sales promotions or for use in corporate training programs. To contact a representative, please visit the Contact Us page at www.mhprofessional.com.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that neither the author nor the publisher is engaged in rendering legal, accounting, securities trading, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

From a Declaration of Principles Jointly Adopted by a Committee of the
American Bar Association and a Committee of Publishers and Associations

TERMS OF USE

This is a copyrighted work and McGraw-Hill Education and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill Educations prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

THE WORK IS PROVIDED AS IS. McGRAW-HILL EDUCATION AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill Education and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill Education nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill Education has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill Education and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

To Deb, Emma, and Jesseand Our Amazing Life Journey

PART ONE
PHILOSOPHY: LONG-TERM SYSTEMS THINKING

PART TWO
PROCESS: STRUGGLE TO FLOW VALUE TO EACH CUSTOMER

PART THREE
PEOPLE: RESPECT, CHALLENGE, AND GROW YOUR PEOPLE AND PARTNERS TOWARD A VISION OF EXCELLENCE

PART FOUR
PROBLEM SOLVING: THINK AND ACT SCIENTIFICALLY TO IMPROVE TOWARD A DESIRED FUTURE

PART FIVE
CONCLUSION: BE THOUGHTFUL AND EVOLVE YOUR ENTERPRISE

When I joined Toyota after 18 years in the US automobile business, I didnt know exactly what to expect. But I was hopeful. I knew that I wasnt comfortable with the direction that American automobile manufacturing was taking, and I felt Toyota might be different. In no time at all I noticed a fundamental difference between Toyota and my previous employers. At a Toyota/GM joint venture plant in Fremont, California, called NUMMI (New United Motor Manufacturing Inc.), I witnessed the transformation of a workforce from one of the worst in the General Motors system to one of the best in any manufacturing facility in the United States. The difference was the Toyota Way. In this book, Dr. Liker explains the management systems, thinking, and philosophy that form the foundation of Toyotas success, providing the reader with valuable insights that can be applied to any business or situation. While there are many books that provide insight into the tools and methods of Toyotas Production System (TPS), Professor Likers book is unique in its explanation of the broader principles at work in the Toyota culture.

The Toyota Way is not the Japanese Way or the American Way or even the Gary Convis Way of managing. It is the fundamental way that Toyota views its world and does business. The Toyota Way, along with the Toyota Production System, makes up Toyotas DNA. This DNA was born with the founders of our company and continues to be developed and nurtured in our current and future leaders.