Ann Lawes - Management Skills for the Information Manager

Edited by
Ann Lawes
Task Force Pro Libra

First published 1993 by Ashgate Publishing

Reissued 2018 by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
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Routledge is an imprint of the Taylor & Francis Group, an informa business

Copyright Ann Lawes, 1993

All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers.

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Publisher's Note
The publisher has gone to great lengths to ensure the quality of this reprint but points out that some imperfections in the original copies may be apparent.

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The publisher has made every effort to trace copyright holders and welcomes correspondence from those they have been unable to contact.

A Library of Congress record exists under LC control number: 93187357

Typeset in 11 point Melior by Photoprint, Torquay.

ISBN 13: 978-1-138-32581-4 (hbk)
ISBN 13: 978-1-138-32587-6 (pbk)
ISBN 13: 978-0-429-45020-4 (ebk)

Roy Adams ('Relationship with suppliers') went to the College of Librarianship Wales, obtaining his professional qualification in 1970. He also has a masters degree from Loughborough, and is a Fellow of the Library Association. He worked in a public library before going to college, and has subsequently had experience in industry and in further and higher education. Since 1979 he has worked for Leicester Polytechnic, first as Head of Technical Services, then as Second Deputy Librarian, Deputy Librarian, and currently as Head of Library and Information Services. He has been active in research and development since the 1970s, working on one of the first computer information dissemination systems in the UK and carrying out research in the field of library user education. From 1983 he developed the AIM interlibrary loans administration system, which is now the leading seller in the field. He has also carried out research in the areas of local area networking and decision support. His current interests include the use of artificial intelligence systems for decision support, and methods for predicting the development of information technology applications in libraries. He was the founder and is manager of the COPOST electronic mail service, which includes LA-net. He acts as a consultant on communications and networking to commercial and public bodies. Mr Adams speaks regularly at meetings and conferences on information technology, particularly wide and local area networks and technological futures. He has written over 50 articles and contributed to several books. In addition, he has written two books on the impact of information technology on the communications and information chain.

Elizabeth Chapman BA MA DipLib FECert FLA ('Budgeting, financial control, purchasing and charging') is Librarian at the Institute of Statistics, University of Oxford. Previously she was Assistant Librarian at Brunei University. Liz has been closely involved with the National Acquisitions Group in the UK since its inception, and has contributed widely to the professional literature on library acquisition techniques including her acclaimed textbook Buying for Libraries. She is Editor of the Oxford University Libraries Bulletin, and Chair of the IT training special group for librarians in Oxford University.

Veronica Davies ('Records management or information management?') is Head of Information Services at Shell International, where she is responsible for the effective management and exploitation of information resources to meet the requirements of the Shell Group business activities. She has lectured and published widely on aspects of information management. Veronica is a graduate of London University, and holds a Diploma in Archive Administration.

Feona Hamilton BA MPhil MBIM ('The information audit' and 'Self-development') is Manager, Information and Corporate Communications at Bain & Co., the management consultants. Prior to taking up this post, she spent six years as a self-employed consultant, writer and lecturer in information management. Her career spans over 30 years in the information profession. Earlier posts include Information, Research and Consultancy Group Manager at Aslib, the Association for Information Management, and Press and Information Officer at the Library Association. Feona Hamilton is well known as a lecturer on introducing information management, and marketing, on which subject she has written a best-selling book, Infopromotion: Publicity and marketing ideas for the information profession (Gower, 1990).

Alison Jago ('Recruitment and selection of staff) is a qualified librarian, and holds a Diploma in Personnel Management, She is also a Fellow of the Institute of Personnel Management and a Member of the Institute of Training and Development. Her early career was spent in university, public and special libraries. More recently, she has specialized in management training, developing particular expertise in training in recruitment and selection techniques. Alison is now a Recruitment Consultant at TFPL, where she is involved in a wide range of recruitment and training activities, including compilation of TFPL's Business Information Salary Survey.

Susan Hill ('Recruitment and selection of staff') is a member of the IEC and has worked in the information world for 20 years. Since becoming a Director of Task Force Pro Libra Ltd six years ago to take responsibility for its growing recruitment division, she has been active in helping both candidates seeking work and clients wishing to find new staff. She lectures extensively on curriculum vitae production and interview technique to potential employees, and on the complexities of recruiting new staff to employers.

Ann Lawes (Editor) has nearly 40 years' experience in libraries and information departments. She began her career at the Science Museum Library but quickly moved into the chemical industry. There she worked on competitor intelligence and marketing information systems manual versions of today's EIS programmes! Ann then moved into advertising with spells as a one person library, as librarian at the Advertising Association and finally as Head of Information at Lintas Ltd., then part of Unilever. At Lintas she developed the subject specialist approach to information handling and coordinated a world-wide network for the exchange of advertising, marketing and product information.

Moving on to the Food Drink and Tobacco Industry Training Board as Information Manager, Ann led a service providing personnel and training information to those industry sectors. During this period she was elected Chairman of the ASLIB Midlands Branch and consequently became a member of ASLIB Council, serving 10 years in total. When the Food Drink and Tobacco ITB was closed by the Government in 1982, Ann elected to become a consultant undertaking a number of projects involved with the management of small special libraries. Her interest in the training and development of staff crystallized during her time at the Food Board and she was able to build on this by developing a programme of public courses and conferences for Alan Armstrong and Associates Ltd., a specialist bookseller serving the industrial library and business information market.