Copyright 1993 by Marshall Sashkin and Kenneth J. Kiser
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Library of Congress Cataloging-in-Publication Data
Sashkin, Marshall, 1944
Putting total quality management to work : what TQM means, how to use
it, & how to sustain it over the long run / Marshall Sashkin & Kenneth J.
Kiser.1st Berrett-Koehler ed.
p. cm.
"Revised and expanded from the original paperback version of this work,
entitled Total quality management... published in 1991 by Ducochon
Press"T.p. verso.
Includes bibliographical references and index.
ISBN 1-881052-23-0 (hardcover: alk. paper)ISBN 1-881052-24-9
(paperback: alk. paper)
1. Total quality management. I. Sashkin, Marshall. 1944 Total quality
management. II. Title.
HD62.15.S27 1993 92-31296
658.5'62dc20 CIP |
First Berrett-Koehler Edition
Revised and expanded from the original paperback version of this work, entitled Total Quality Management, that was published in 1991 by Ducochon Press. |
Text design and production: Mary Carman Barbosa
Copyeditor: David Degener
Cover design: Robb Pawlak |
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