Dr. Randy Ross - Relationomics: business powered by relationships
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Providing an ultra-luxury experience involves making your service personal. The more personal, the more impactful. Relationomics is a guidebook to assist leaders in shaping stronger teams and cultivating connectivity, both internally and externally, and crafting a healthy work environment.
Horst Schulze , chairman emeritus, Capella Hotel Group; chairman/CEO, WP Hospitality Group; former president, Ritz-Carlton
Everything good in life comes to us through relationships. Growth, maturity, and productivity are all outcomes of healthy relationships. If you want your organization to thrive relationally, I highly recommend you get a copy of Relationomics .
Andy Stanley , author, communicator, and founder, North Point Ministries
Good relationships make the world go around. Thats true in life, and in business. Dr. Ross understands the value of cultivating deep and meaningful relationships in our business endeavors and provides us with an excellent guidebook for doing just that in Relationomics. Practical and thoughtful, Relationomics is a fantastic resource for leaders.
Dan T. Cathy , CEO, Chick-fil-A
Healthy relationships drive business. To be effective and productive, people must work together as a team and love one another like family. In Relationomics , Dr. Ross has captured the principles and practices of relational maturity that will power your business. This book should be in every managers toolbox.
Cheryl Bachelder , former CEO, Popeyes Louisiana Kitchen, Inc.; author, Dare to Serve
In the age of ever-expanding mega corporations, the tendency has been to focus on efficiency and emotionless transactions. In our effort to get the best price or the most productivity, we have destroyed the fabric of what brings people together to serve something larger than ourselves, and accomplish more than we ever thought possible. Relationomics brings this home in a very powerful way. Dr. Ross communicates complex topics in a conversational manner that will impact leaders at every level in your organization.
Scott MacLellan , CEO, TouchPoint Support Services, Morrison Community Living, and Bateman Community Living
To be effective, leaders must create environments conducive for collaboration among people of diverse backgrounds, perspectives, and beliefs. If you want to gain clarity and unity in your organization, then Relationomics will help you get there.
Richard Cox , vice president of business operations, Cox Automotive
This book should come with a warning label for leaders. Because if you read and apply the principles contained within Relationomics , it could quite possibly change your view of relationships and business.
Duane Cummings , founder, the Speakers Guild of America; former CEO, Leadercast
In a franchise setting, nothing is more important than healthy relationships. Everything flourishes or falters based on the nature of relationships. If you want to enhance your relationships and drive business, then Relationomics provides both the insights and the practical principles to make that happen.
James Collins , US vice president and general manager, McDonalds
Whether you are in an academic institution or a corporate setting, it is critical to provide safe and healthy environments in which people can learn, grow, and be productive. Relationomics will equip leaders to provide such environments and elevate the performance of their teams.
Linda Livingstone , PhD, president, Baylor University
Relationship catalyzes growth. This message is transformative. If you want to build healthy teams, retain customers, and grow your business, Relationomics is a must-read book!
Scott Beck , CEO, Gloo
Relationomics hits the target and fans the flame for reimagining leadership. Providing rich insights, it connects the dots between the importance of surrounding ourselves with remarkable people and the necessity of intentionally and boldly growing those relationships.
Ron Dunn , president and CEO, CarpetsPlus COLORTILE; founder/director, One Thing for Men
Whether leading a company, a team member, or an entrepreneur, this book offers a guaranteed recipe for sustained growth and prosperity. Ive never felt so in touch with an author and his authenticity and humility as I have reading Relationomics .
Bob Littell , Chief NetWeaver
Healthy relationships create healthy business. If you want to know how to inspire your teams, coach for maximum performance, and create a compelling culture, then Relationomics is a must-read.
Tim Leveridge , vice president and investor relations officer, The Coca-Cola Company
2019 by Remarkable Movement, LLC
Published by Baker Books
a division of Baker Publishing Group
PO Box 6287, Grand Rapids, MI 49516-6287
www.bakerbooks.com
Ebook edition created 2019
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any meansfor example, electronic, photocopy, recordingwithout the prior written permission of the publisher. The only exception is brief quotations in printed reviews.
Library of Congress Cataloging-in-Publication Data is on file at the Library of Congress, Washington, DC.
ISBN 978-1-4934-1633-2
The author is represented by The Christopher Ferebee Agency, www.christopherferebee.com.
To the love of my life, LuAnne, who continuously inspires me to create value for others, sharpens me relationally, encourages me to be my best, challenges me to apply what I teach, shows me unconditional love, brightens my world, and makes a beautiful billboard.
Cover
Endorsements
Half Title Page
Title Page
Copyright Page
Dedication
Foreword
Focus on the Fundamentals: Intentionality
1. This Is a Relationship!
2. The Great Deception
3. Myopia Is No Utopia
4. The Culture Conversation
Stay in the Fray: Humility
5. Nobody Is Normal
6. The Growth Spiral
7. Face Value
8. Fear Factor
Build Bold Relationships: Accountability
9. Row, Row, Row Your Boat
10. Rules of Engagement
12. Re:Solution
Reimagine Leadership: Sustainability
13. Leadership beyond Self-Interest
14. Closing the Revolving Door
15. Leading with Love
16. Powered by Relationships
Glossary of Terms
Notes
Acknowledgments
About the Author
Back Ads
Back Cover
Over many years, Ive worked with and observed great leaders across a wide variety of organizations and industries. Many of them have discovered that when the people they serve are engaged at work and treated well, they will treat their customers well in turn. This results in happy customers who come back, content shareholders, and a thriving business.
The best leaders know that healthy relationships are the secret to great results and human satisfaction. Leaders who invest time and resources in serving, caring for, and developing their people see a noticeable difference in employee morale and engagement as well as in improved financial performance. The interesting thing to me is how many leaders say they would like this kind of culture but cant seem to spend the time and energy needed to get the people part right.
Leadership is about creating a nurturing environment in which your people can connect and collaborate. Life is not a solo sport. Every person must work effectively with both internal and external customers in order to be successful at what they do. The best leaders serve their people by modeling positive behavior. These serving leaders create both great relationships and results.
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