Sue Hershkowitz-Coore is the master teacher of high-impact communication techniques . But dont be misled. This isnt a book just for sales professionals and those that aspire to be. This is a success guide for everyone who realizes that building rapport and persuasive communication are the keys to satisfying careers no matter what the field of specialization. As a strategist, my best advice is to buy it, learn it, implement itbefore your competition does, and youre left with no advantages other than your looks and dumb luck!
David Rich, Senior Vice President, Strategic Marketing/Worldwide, George P. Johnson Experience Marketing
Sues uplifting positive energy and easy, practical advice shine through on every page. She marries sound selling strategy with foolproof tactics, so you really cant go wrong. Its like having your own sales coach. Put Sues principles into practice and youll feel better about yourselfand youll do better, too.
Raymond Stevens, Director, Staples University, Staples, Inc.
This practical little book covers it all: important communication and telephone, writing, and presentation skills for sales success! Youll build stronger relationships when you apply the key words and strategies Sue provides.
Scott Russell, Vice President, International Sales Office, The Ritz-Carlton Hotel Company
A wonderful and practical reference tool to keep in your back pocket. Sue Hershkowitz-Coore has filled every page with nuts and bolts advice. You need this book!
Louis Beck, Chairman of the Board of U.S. Bancorp of Ohio/CEO and Chairman/CEO of Janus Hotels and Resorts
Sue Hershkowitz-Coore is the Queen of Communication, but now she has outdone herself. As a salesperson you will no longer have to worry about what to say or write. Sue supplies you with the perfect words or phrases for every situation: even the ones youd rather avoid. Ive been in sales for thirty-five years and I have profited from this book. You will, too.
Warren Greshes, author of The Best Damn Sales Book Ever
A great read for anyone who wants to improve their sales. This insightful book gives sales managers practical information that they can use immediately. These commonsense ideas are easy to understand and will make you a better salesperson.
Fred Shea, Vice President Sales, Hyatt Hotels Corporation
How to Say It to Sell It is filled with hundreds of specific, real-world selling tips to help you talk, write, and present a sales message that wins the business. Turn to any page and learn something valuable.
Howard Putnam, former CEO of Southwest Airlines, author of The Winds of Turbulence
Words truly matter How to Say It to Sell It clearly shows you how to boost sales, close deals, increase revenue, and guarantee success by choosing the right words and delivering them in a way that makes the difference. Its brilliantly simple, extremely practical, and delightfully writtenessential reading for sales winners!
Roger Dow, President/CEO, Travel Industry Association, former Marriott SVP of Global Sales
Words and how you use them are powerful tools for the successful salesperson. How to Say It to Sell It is packed with nuggets that will help you communicate better to make more sales. Your competitors might use the right words but this book will show you how to use the best words.
Mark Sanborn, author of The Fred Factor and You Dont Need a Title to Be a Leader
The critical guide to improving your persuasive selling language that needs to be in every sales professionals back pocket. Applying these ideas will increase your selling success!
Jim Pancero, author of You Can Always Sell More
Sue Hershkowitz-Coores new book is packed with pragmatic ways to sell your ideas, products, and anything else that matters. Instead of wasting your valuable time on platitudes or abstract theories, she provides real-life suggestions youll be able to use immediately. Read it and reap.
Sam Horn, fifteen-time emcee of the Maui Writers Conference, author of POP!
In todays fast-paced business environment you dont have the luxury of time to remake a first impression. How to Say It to Sell It offers countless practical and helpful hintswritten in a fun, entertaining stylea must-read for anyone looking to win business and enhance relationships.
Richard B. Green, Vice President, Association Business Development and Strategic Partnerships, Marriott International
Sales process tells salespeople what to do and Sues book tells how to do it!
Brian J. Dietmeyer, President/CEO, Think! Inc.
HOW TO SAY IT TO SELL IT
Key Words, Phrases, and Strategies to Build Relationships, Boost Revenue, and Beat the Competition
Sue Hershkowitz-Coore
PRENTICE HALL PRESS
PRENTICE HALL PRESS
Published by the Penguin Group
Penguin Group (USA) Inc.
375 Hudson Street, New York, New York 10014, USA
Penguin Group (Canada), 90 Eglinton Avenue East, Suite 700, Toronto, Ontario M4P 2Y3, Canada (a division of Pearson Penguin Canada Inc.) Penguin Books Ltd., 80 Strand, London WC2R 0RL, England Penguin Group Ireland, 25 St. Stephens Green, Dublin 2, Ireland (a division of Penguin Books Ltd.) Penguin Group (Australia), 250 Camberwell Road, Camberwell, Victoria 3124, Australia (a division of Pearson Australia Group Pty. Ltd.) Penguin Books India Pvt. Ltd., 11 Community Centre, Panchsheel Park, New Delhi110 017, India Penguin Group (NZ), 67 Apollo Drive, Rosedale, North Shore 0632, New Zealand (a division of Pearson New Zealand Ltd.) Penguin Books (South Africa) (Pty.) Ltd., 24 Sturdee Avenue, Rosebank, Johannesburg 2196, South Africa
Penguin Books Ltd., Registered Offices: 80 Strand, London WC2R 0RL, England
While the author has made every effort to provide accurate telephone numbers and Internet addresses at the time of publication, neither the publisher nor the author assumes any responsibility for errors, or for changes that occur after publication. Further, the publisher does not have any control over and does not assume any responsibility for author or third-party websites or their content.
Copyright 2008 by Sue Hershkowitz-Coore
All rights reserved.
No part of this book may be reproduced, scanned, or distributed in any printed or electronic form without permission. Please do not participate in or encourage piracy of copyrighted materials in violation of the authors rights. Purchase only authorized editions.
PRENTICE HALL PRESS is a trademark of Penguin Group (USA) Inc.
First edition: January 2008
Library of Congress Cataloging-in-Publication Data
Hershkowitz-Coore, Sue.
How to say it to sell it: key words, phrases, and strategies to build relationships, boost revenue, and beat the competition/Sue Hershkowitz-Coore.
p. cm.
ISBN: 1-4362-1011-9
1. Selling. 2. Business communication. 3. Sales presentations. I. Title.
HF5438.25.H475 2008
658.85dc22 2007041015
To
BillBashert. Love of my life. Everything is you.
MichaelMensch. Your kind heart overwhelms me.
MomFor offering your love always.
And to my daddyMy inspiration.
Acknowledgments
The great philosopher Anonymous said, There is a lot of growing up between it fell and I broke it. Theres also a lot between heres my book, and heres a book that wouldnt have happened without a loving support team. So, my heartfelt gratefulness to my husband, Bill, for his constant love and gentle spirit; my son, Michael; and mother, Lois, for your love and patience.
Thank you to Nance Wickins, Lily Henson, Josie Varga, and Patrick Rhonemy A team. Thank you, Joe Charbonneau, my mentor; Brian Kennedy, an American hero; and my daddy, who, again, would have liked this idea.
Thank you to all my workshop attendees, to all my clients, and to all my SpeakerSue fans. You challenge me to teach precise, practical, and immediately usable sales adviceand this book is a reflection of that.
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