James Stroman - Administrative Assistants and Secretarys Handbook

FIFTH EDITION

FIFTH EDITION

James Stroman Kevin Wilson Jennifer Wauson

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Library of Congress Cataloging-in-Publication Data

Stroman, James.

Administrative assistants and secretarys handbook / by James Stroman, Kevin Wilson, Jennifer Wauson. Fifth edition.

pages cm

Includes bibliographical references and index.

ISBN 978-0-8144-3352-2 ISBN 0-8144-3352-9 1. SecretariesHandbooks, manuals, etc. 2. Office practiceHandbooks, manuals, etc. I. Wilson, K. (Kevin), 1958 II. Wauson, Jennifer. III. Title.

2014 James Stroman, Kevin Wilson, Jennifer Wauson.

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Dedicated to the people who have shaped our lives in magnificent ways

John Wilson

Ruth Wilson

Horace Wauson

Evelyn Wauson

Bob Brueck

Pat Brueck

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