Designing Products People Love: How Great Designers Create Successful Products
Scott Hurff
Beijing Boston Farnham Sebastopol Tokyo
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Praise
Products today arent designed like they were even just a few years ago. This breezy, easy-to-read guide walks you through modern product design as its practiced in the field by some of todays best designers. Both an overview of the field and a handy how-to guide, this book has something for everyone working to make products people love.
DAN SAFFER, AUTHOR OF MICROINTERACTIONS
In a quickly changing space, Scott Hurff shares an informed, actionable perspective.
RANDY J. HUNT, VP DESIGN, ETSY
Scotts new book connects the world of fast, startup-driven, design-for-mobile thinking with the traditional world of comparatively slower, do-it-the-right-way design and brand thinking. The new world of digital product design is interminably evolving, so this book is a great 2015 snapshot of the way modern digital designers needs to act and behave as more like explorers rather than conservators. Keep in mind that in 2016, 2017, and beyond, however, we should expect even more change to the field of digital product designso I look forward to the future editions of Scotts work as a historian of sorts in a rapidly evolving present-tense that gets old the very moment it ships.
JOHN MAEDA, DESIGN PARTNER AT KLEINER PERKINS CAUFIELD & BYERS
A thoughtful and charming guidebook for making great things.
SCOTT BERKUN, AUTHOR OF THE MYTHS OF INNOVATION
Acknowledgments
This book is almost two years in the making and was made possible by a countless number of people.
My heartfelt gratitude to Mary and Angela for introducing me into the OReilly family and for keeping me on deadline. Instrumental in both the early days and the daily grind of writing was Cynthia. Many thanks to Jeff, Mike (x2), Chris, Dan G., Brian, Jason C., Noah, Anton, Amy, Alex, Andrew, Dan S., John, Hannah, and Jason, who read early drafts. You each got me into the mindset and across the finish line. Im also grateful for every person who agreed to be interviewed for the bookyour knowledge will echo for a long while. And, finally, a huge thanks to Mom and Dad for hammering home the importance of writing from my youngest days.
Preface
Products Are for Customers
P RODUCT DESIGN IS NOT JUST ABOUT shipping .
Its not just about being original.
Its not just about making things beautiful or stylish.
And its not just about making something easy to use.
Product design is about creating something thats right for your customer by completely understanding what they feel, what they think, and what they want.
But, ultimately, designing a product means designing something that sells .
Because thats why a product exists in the first place.
This isnt a new notion. The purpose of the enterprise is to create a customer, wrote legendary organizational expert Peter Drucker in The Practice of Management .[] And he wrote that almost 50 years ago.
Maybe youre reading this book because you or your team have been stuck in the ship-pivot-ship loop of death, and cant figure out how to get out of it.
Perhaps youre reading this book because your team wants more design-minded solutions, and youre in an ancillary design role.
Or you mightve been intrigued by the money. Its hard not to be. The number of designer-led companies that have raised money or have been acquired in the past few years is only rising.[]
Whether its for survival, adaptation, or vanityor none of the aboveIm glad youre here.
Youre going to learn how to ignore all of the noise.
Youre going to learn how to create products that sell .
Creating a successful digital product is the ultimate realization of creativity, hard work, and leadership. We too easily forget that products are made by people, for people.
The result is that the how of building a product has become mystified, detached from the what of a product.
Thats because the way that successful products are built is a competitive advantage for all companies, from the largestlike Facebook and LinkedInto the smallest up-and-coming startups you havent even heard of yet.
Overnight successes are rare. Successful products arent happy accidents, as were led to believe. And most of them are too often made sloppily and without good practices.
So how do you create a product that sells?
Ill promise you that it doesnt begin with devouring biographies of mythologized figures, repeating the phrase if you build it, they will come, or thinking that if we just get it out there, well know what to build next .
Lets talk about why this is the book for you.
Why This Book Is for You
The dopamine rush is as clear as yesterday.
I was a founding team member of a Kleiner Perkinsbacked online video startup, leading product.
And we were adding one million users a day.
These stats seemed to validate that people loved the product I helped to create.
But the party didnt last. We rode a wave of hope to over 20 million registrations until traffic died, interest waned, and the product was shut down in November 2013.
I wondered why it happened. How over 20 million people were convinced to sign up for something they didnt want. And what led us to believe that this was real success.
The experience left me hungry to know how the best products are made. It led me to examine how product designers work, how they create products people want, crave, cant live withoutand how they do it over and over again.
One might chalk up this anecdote to not achieving the exalted product/market fit, after which one might encourage me to fail faster by pivoting into a new idea. After that, wed then turn around and validate the idea and tweak accordingly.
But this process also led me to wonderwhat if this framework was flawed? What if we didnt have to launch products with prayer and carefully planned viral loops, only to keep praying as we dove into the next pivot?
This Book Is For You
This book is written for anyone who wants to be better at creating digital products. Because when we learn to improve the how of doing things, everybody benefits when we put it into practice.
My goal is to show you how to create successful digital products, regardless of the industry in which you operate. Ive interviewed more than 30 product leaders, studied the history of how products came to be made, and pulled out the repeatable processes and strategies they used to win.
Youll find my interviews with these experienced product designers at the end of each chapter. All, however, have been truncated for brevity. Youll be able to read all interviews in their entirety at