Beth Boynton - Successful Nurse Communication Revised Reprint: Safe Care, Healthy Workplaces & Rewarding Careers

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Successful Nurse Communication is
dedicated to Gabriel Summerhill.

In his memory, I hope this book
provides students with compelling
reasons and strategies for
communicating effectively and
respectfully in order to provide safe,
compassionate care and experience
rewarding careers.

W riting a textbook for nurses is an incredible honor. As an RN for more than 35 years and a consultant for almost 20, I am excited by the opportunity to convey the expertise I have gained in communication and collaboration to nursing students all over the United States and possibly beyond. It is an amazing honor. But that is not what has motivated me to write this book.

A combination of education, nursing practice, and personal experience has led me to discover extremely important and easily overlooked connections between our ability to communicate effectively and favorable outcomes involving patient safety, the cultures in which we work, and our own health. I want all healthcare professionals and consumers to see these connections so that we can work together for positive change.

This book is dedicated to the memory of Gabriel Summerhill, a boy who died at the age of 20 months as a result of multiple medical errors. He is one of many victims of preventable death and injury in a healthcare setting. I didnt know Gabriel, but I have come to know his mother, Leilani Schweitzer, as we have crossed paths in our respective work for making healthcare safer. She, too, has seen the connections between communication and patient safety, but at a devastating price.

As human beings, we will never be perfect, but as nurses, we must be committed to providing the safest and most compassionate care possible. While doing so, we deserve to practice in workplaces that understand, respect, and support the complexity of our work. Effective and respectful communication is essential to these ideals, and this is what has motivated me to write and revise Successful Nurse Communication.

Beth Boynton, RN, MS, CP

Dover, New Hampshire

Part I

Elizabeth A. Korabek-Emerson, MFA

Certified Mindfulness Teacher

Korabek Training

St. Eliot, Maine

The Circle of Compassion Includes You

Renee Pontbriand, RN, ADN

Assistant Director of Nursing, Nursing Supervisor, Visiting Nurse, Member of Worldwide Leaders in Healthcare

Clipper Harbor of Portsmouth (a Genesis Facility)

Interim Healthcare

Portsmouth, New Hampshire

Modeling Good Behavior

Candace (Candy) Campbell, DNP, RN, CNL

Assistant Professor of Nursing and Health Science

University of San Francisco

San Francisco, California

As Guests in Our Patients Home

Erika Hunter, MEd

Knowledge Manager

Hewlett Packard

Lee, New Hampshire

The Benefits of Naming Emotions

Jorinda Margolis, LICSW

Private Practice

Exeter, New Hampshire

How Compassion and Mindfulness Can Decrease Suffering

Briana Pefley, BSN, RN

Charge Nurse

University of Detroit Mercy

Detroit, Michigan

The Spirit of Inquiry, Evidence-Based Practice, and Developing Your Innate Curiosity

Pamela Neff Montembeau, PT, DPT

Physical Therapist

Kittery, Maine

Listening

Patricia Iyer, MSN, RN, LRCC

President

The Pat Iyer Group

Stockton, New Jersey

Dont Let Them Down

Terri Goodman, PhD, RN, CNOR

Principal

Terri Goodman & Associates

Dallas, Texas

Welcome to the Internship

Part II

Isreal Gesell, MEd, CSP

Head Honcho

IzzyG & Company

Huntington, Massachusetts

How Humor Helps Strengthen Resilience Skills

Patricia Ann Bemis, RN, CEN, LHCRM

Online Course Facilitator

University of Florida

University of Central Florida

Rockledge, Florida

A Few Mnemonics for Keeping Communication Orderly and Pertinent

Robert J. Latino, BS, BAM

CEO

Reliability Center, Inc.

Hopewell, Virginia

Failure to Effectively Communicate: A Root Cause Analysis Perspective

Martine Ehrenclou, MA

Author, Healthcare Advocate

Los Angeles, California

My Empathic Nurse and an Almost Unbearable Night

Lynn McVey, MS

CEO

Meadowlands Hospital Medical Center

Secaucus, New Jersey

A CEOs View of Care Coordination From the Inside

Alan H. Rosenstein, MD, MBA

Healthcare Consultant

San Francisco, California

Improving Physician Communication Efficiency: Wants, Needs, and Strategies

Elizabeth Scala, MSN, MBA, RN

Owner

Nursing from Within

Jarrettsville, Maryland