Rick Kirschner - Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Copyright 2012 by Dr. Rick Brinkman and Dr. Rick Kirschner. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

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We dedicate this book to global peace and a world that works for everyone, which will happen when people make peace with the people they cant stand.

Contents

We reveal the 10 (W3) Most Unwanted and provide you with the Lens of Understanding and show you how the road to hell is paved with good intentions!

Here are 10 (+ 3) specific behaviors that represent people at their worst!

The Tank ... The Sniper ... The Grenade ... The Know-It-All ... The Think-They-Know-It-All ... The Yes Person ... The Maybe Person ... The Nothing Person ... The No Person ... The Whiner ... The Judge ... The Meddler ... The Martyr

A magnifying glass on behaviors reveals the motives behind them.

What Determines Focus and Assertiveness? ... Its a Question of Balance ... As Intent Changes, So Does Behavior ... You Can Hear Where People Are Coming From ... Shared Priorities, No Problem ... What Happens When the Intent Isnt Fulfilled?

Thwarted intent produces behaviors that make people difficult to deal with.

Threatened Intent to Get It Done ... Threatened Intent to Get It Right ... Threatened Intent to Get It Right and Get It Done ... Threatened Intent to Get Along with Others ... Threatened Intent to Get Appreciated by People ... Threatened Intent to Get Appreciated and Get Along ... To Summarize

Part 2. Surviving Through
Skillful Communication

You find out why united we stand, but divided we cant stand each other, as well as how to listen to understand, reach a deeper meaning, get what you project and expect, and change your attitude.

United we stand, but divided we cant stand each other. Conflict occurs when the emphasis is on differences. Reducing differences can turn conflict into cooperation.

Two Essential Skills: Blending and Redirecting ... Blending Nonverbally with Body and Facial Expressions ... Blending Vocally with Volume and Speed

When two or more people want to be heard, and no one listens, an argument is inevitable. Listen and understand first, and you unlock the doors to peoples minds.

People Want to Be Heard and Understood

Sometimes the most important and useful elements of communication are hidden not just from the listener but from the speaker as well. Identify these to get a positive outcome.