Carolyn - Training for Non-Trainers: A Do-It-Yourself Guide for Managers

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Page iii Training for Non-Trainers A Do-It-Yourself Guide for Managers Carolyn Nilson AMERICAN MANAGEMENT ASSOCIATION

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title	:	Training for Non-trainers : A Do-it-yourself Guide for Managers
author	:	Nilson, Carolyn D.
publisher	:	AMACOM Books
isbn10 | asin	:	0814477755
print isbn13	:	9780814477755
ebook isbn13	:	9780585040578
language	:	English
subject	Employees--Training of.
publication date	:	1990
lcc	:	HF5549.5.T7N527 1990eb
ddc	:	658.3/124
subject	:	Employees--Training of.

Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Nilson, Carolyn Training for non-trainers : a do-it-yourself guide for managers Carolyn Nilson. p.cm. Includes bibliographical references. ISBN 0-8144-5974-9 ISBN 0-8144-7775-5 (pbk.) 1. Employees-Training of. I. Title. HF5549.5. T7N527 199089-81025 658.3'124-dc20CIP 1990 Carolyn Nilson All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. First AMACOM paperback edition 1991. Printing number 1098 7

Page v Contents Preface vii 1. How Training Makes Employees More Productive 1 2. How to Train Employees One-to-One 22 3. How to Use Peer Training 61 4. How to Train Groups of Employees 90 5. How to Train Long-Distance 126 6. How to Get the Most Out of Your Company's Training Department 143 7. What to Do If You Can't Do It Alone 160 8. How to Get Around the Need for Training in the First Place 198 Bibliography 215 Index 217

Page vii Preface If you are a manager or supervisor, you areor should bea trainer. Whether you manage one employee or hundreds, you probably understand that training can increase employee productivity and contribute significantly to corporate profitability. But you probably do not have a professional training background. How, then, can you acquire the skills and knowledge you must have to train your people? How do you know when you need outside help and where to find it? How can you determine training costs and benefits? This book will help you. Written mainly for first- and midlevel managers, it is designed as a practical tool for anyone who needs to train people but does not have the expertise of a professional trainer. Training for Non-Trainers will show you that training doesn't have to be expensive, and that you can often do it yourself. This book will help you to make the right decisions about the most effective kinds of training for many different situations. It will

Page viii lead you by examples and common sense through the essentials of training design and delivery.

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