Cyril Charney - The Trainers Tool Kit

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title	:	The Trainer's Tool Kit
author	:	Charney, Cyril.; Conway, Kathy.
publisher	:	AMACOM Books
isbn10 | asin	:	0814479448
print isbn13	:	9780814479445
ebook isbn13	:	9780585040066
language	:	English
subject	Employees--Training of--Handbooks, manuals, etc.
publication date	:	1998
lcc	:	HF5549.5.T7C5412 1998eb
ddc	:	658.3/124
subject	:	Employees--Training of--Handbooks, manuals, etc.

Page i The Trainer's Tool Kit Cy Charney and Kathy Conway AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D C Brussels Mexico City Tokyo Toronto

Page ii This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Charney, Cyril. The trainer's tool kit/Cy Charney and Kathy Conway. p cm. Includes indexes. ISBN 0-8144-7944-8 1. EmployeesTraining ofHandbooks, manuals, etc. I. Conway, Kathy. II. Title. HF5549.5. T7C5412 1997 6583'124dc2197-23134 CIP 1998 Cy Charney and Kathy Conway. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2

Page iii To my wife, Rhona Charney To my husband, Peter Janecek

Page v Contents Preface and Acknowledgments ix Adult Learning Principles 1 Alternatives to Training 3 Benchmarking 5 Budgeting for Training 9 Budgets: Building a Case for More Training Dollars 15 Career Planning Programs 18 Case Studies 20 Circulars and Periodicals: Managing the Mail 22 Coaching 24 Computer-Based Training 26 Conducting a Training Session 28 Conferences and Seminars 32 Consultants 34 Core Competencies 38 Cost Controls 40 Costs and Benefits of Training 42 Development Plans for Employees: Criteria for Success 45 Difficult Behavior During Training 47 Diversity in the Classroom 50 Evaluating Training 52 Evaluation Forms: Design and Use 55 Facilitator Tips: The Top Ten 58 Facilitator Turnoffs: The Top Ten 59 Facilities: How to Choose Them 60 Failure of Training: Reasons 62 Feedback From Participants to Trainers 64 Feedback From the Trainer to Participants

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