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Loren B. Belker - The First-Time Manager

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Offering guidance on all aspects of modern management, from effective time and stress management to interpersonal skills, this updated text includes 11 new chapters. It reveals how to develop an effective management style and master team building skills, as well as how to appreciate employees work. There is an emphasis on the importance of moving beyond the organizational chart and witnessing how things really get done, as well as advice on how to maintain a clear perspective by balancing work with other interests.

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title The First-time Manager author Belker Loren B publisher - photo 1

title:The First-time Manager
author:Belker, Loren B.
publisher:AMACOM Books
isbn10 | asin:0814479405
print isbn13:9780814479407
ebook isbn13:9780585199054
language:English
subjectSupervision of employees, Office management.
publication date:1997
lcc:HF5549.B355 1997eb
ddc:658.3/02
subject:Supervision of employees, Office management.
Page iii
The First-Time Manager
Fourth Edition
Loren B. Belker
The First-Time Manager - image 2
American Management Association
New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C.
Brussels Mexico City Tokyo Toronto
Page iv
This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Belker, Loren B.
The first-time manager / Loren B. Belker. 4th ed.
p. cm.
Includes index.
ISBN 0-8144-7940-5
1. Supervision of employees. 2. Office management. I. Title.
HF5549.B355 1997
658.3'02dc20Picture 3Picture 4Picture 5Picture 696-39055
Picture 7Picture 8Picture 9Picture 10Picture 11Picture 12CIP
1997 AMACOM, a division of
American Management Association, New York.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
a division of American Management Association,
1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4
Page v
For Jeff and Maggie, with appreciation for all
the joy you have brought to our lives.
Page vii
CONTENTS
ACKNOWLEDGMENTS
ix
INTRODUCTION
xi
PART ONE
THE NEW KID ON THE BLOCK
1
1. How People Are Chosen as Supervisors
3
2. The First Few Months
9
3. Building Confidence
16
4. Learning to Listen
20
5. We, They, and My
26
6. Change: Moving from Details to the Big Picture
29
7. Looking Above and Below
33
8. The Informal Organization Chart
41
9. Management Style/Team Building
44
PART TWO
THE END OF THE HONEYMOON
47
10. The Art of Appreciation
49
11. Changing the Employee
51
12. The In-Betweener
60
13. Disciplining the Employee
62
Page viii
14. Hiring and Training New Employees
74
15. Oh My God, I Can't Fire Anyone!
93
PART THREE
THE MANAGER AS ADMINISTRATOR AND COUNSELOR
103
16. Secrets and Perceptions
105
17. Your Relationship with the Human Resources Department
108
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