Tom E. Jones - If its broken, you can fix it: overcoming dysfunction in the workplace

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If It's Broken, You Can Fix It

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title	:	If It's Broken, You Can Fix It : Overcoming Dysfunction in the Workplace
author	:	Jones, Tom E.
publisher	:	AMACOM Books
isbn10 | asin	:	081440460X
print isbn13	:	9780814404607
ebook isbn13	:	9780585028378
language	:	English
subject	Management, Communication in management, Organizational effectiveness.
publication date	:	1999
lcc	:	HD31.J6343 1999eb
ddc	:	658.4/063
subject	:	Management, Communication in management, Organizational effectiveness.

Overcoming Dysfunction in the Workplace Tom E. Jones AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D. C. Brussels Mexico City Tokyo Toronto

This book is available at a specialdiscount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Jones, Tom E. If it's broken, you can fix it: overcoming dysfunction in the workplace / Tom E. Jones. p. cm. Includes bibliographical references and index. ISBN 0-8144-0460-X 1. Management. 2. Communication in management. 3. Organizational effectiveness. I. Title. HD31.J6343 1998 658.4'063dc2198-35079 CIP 1999 Tom E. Jones. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, an imprint of AMA Publications, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

To Bob Tannenbaum for those insightful visits to the rock, for your strong spirit and generous nature, for those caring nudges and gentle persuasions, for your warm and welcome friendship.

Page vii Contents List of Figures xi Foreword (by Ted Gaebler) xiii Preface xv Acknowledgments xix 1 Assessing Dysfunction 1 Dysfunctional Behaviors Developmental Stages of Dysfunction 2 Closing the Gap 12 Gaining Acceptance The Group Acceptance Pact Responsibility Charting Solving Problems 26 Plugging People In Dealing With Problems Working in a State of Confusion The Three Pathways Keeping Track of Progress

Page viii 4 Making Teams Work 39 School-Family Systems Tenets of Teamwork Team Building 5 Managing Conflict 47 Sources of Conflict No-No List Conflict Sequencing The Importance of Resolving Differences 6 Visualizing Change 59 The Performance Pathway Strategic Application How People React to Change Controlling Rumors Transition Monitoring The Importance of Sharing Information The Light at the End of the Tunnel 7 Raising Expectations 74 Fictitious Frontiers The Expectations Model Valuative Coaching Changing Responses 8 Looking Ahead 84 Shifting Focus Information Flow The Planning Wheel The Planning Components Confirming the Purpose 9 Adjusting to Change 98 Organizational Alignment The Bottom-Line Organization The Middle-Line Organization The Top-Line Organization

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