Phillips - CAPM/PMP Project Management Certification All-In-One Exam Guide

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Joseph Phillips, PMP, Project+, CTT+, is the Director of Education for Instructing.com . He has managed and consulted on projects for industries including technical, pharmaceutical, manufacturing, and architectural, among others. Joseph has served as a project management consultant for organizations creating project offices, maturity models, and best-practice standardization.

As a leader in adult education, Joseph has taught organizations about information technology project management, risk management, and how to successfully implement project management methodologies, as well as many other courses. He has taught at Columbia College, the University of Chicago, Ball State University, and for corporate clients like IU Health, the State of Indiana, and Chase Bank. A Certified Technical Trainer, Joseph has instructed more than 12,000 professionals and has contributed as an author or editor to more than 35 books on technology, careers, and project management.

Joseph is a member of the Project Management Institute and is active in local project management chapters. He has spoken on project management, project management certifications, and project methodologies at numerous trade shows, PMI chapter meetings, and employee conferences in the United States and in Europe. When not writing, teaching, or consulting, Joseph can be found behind a camera or on the working end of a fly rod. You can contact him through www.instructing.com .

James A. Ward, principal consultant with James A. Ward & Associates, Inc., manages a practice specializing in information technology project management, business systems analysis, technical writing, and PMO implementation. His services are highly sought after for interim IT management and implementation of quality and process improvement initiatives. His seminars and workshops in project management, PMP exam preparation, quality improvement, requirements definition, project risk management, and Microsoft Project are always well attended and highly recommended by his clients. He is a frequent speaker at IT and project management conferences and has written numerous articles for professional journals.

He holds an MBA in finance from the University of Chicago, and bachelors degrees in economics and mathematics from the University of Minnesota. He is a PMP-certified project manager. He resides in Richmond, Virginia, and can be reached via e-mail at soozward@earthlink.net.

Copyright 2014 by McGraw-Hill Education. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-177601-1
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The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-177604-2, MHID: 0-07-177604-4.

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For my sweetheart, Natalie.

More than once, Ive said that Im the luckiest guy in the room. I get to write and talk for a livingwhat could be better than that? Im so grateful for the opportunity to write, and I must thank the wonderful group of people at McGraw-Hill for their belief in me to write yet another book on project management. Thank you to Tim Green, my good friend and editor, for his guidance, patience, and confidence. Thank you to Stephanie Evans and Mary Demerytwo wonderful people. Thank you both for keeping me organized, focused, and consistent. Thank you to James Ward, the accurate and persistent technical editor, for all of his hard work. Thanks to Mike McGee for helping me be a better writer, and to Rachel Gunn for helping me be a better project manager. And thank you to Peter Hancik who took my scribbles and created all the artwork in this book.