Bill Holtsnider - IT Managers Handbook, Third Edition: Getting your new job done

Third Edition

Acquiring Editor: Andrea Dierna

Development Editor: Robyn Day

Project Manager: Jessica Vaughan

Designer: Joanne Blank

Morgan Kaufmann is an imprint of Elsevier

225 Wyman Street, Waltham, MA 02451, USA

2012 William Holtsnider & Brian D. Jaffe. Published by Elsevier, Inc. All rights reserved.

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Notices

Knowledge and best practice in this field are constantly changing. As new research and experience broaden our understanding, changes in research methods or professional practices, may become necessary. Practitioners and researchers must always rely on their own experience and knowledge in evaluating and using any information or methods described herein. In using such information or methods they should be mindful of their own safety and the safety of others, including parties for whom they have a professional responsibility.

To the fullest extent of the law, neither the Publisher nor the authors, contributors, or editors, assume any liability for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions, or ideas contained in the material herein.

Library of Congress Cataloging-in-Publication Data

Holtsnider, Bill, 1956

It manager's handbook : getting your new job done / Bill Holtsnider, Brian D. Jaffe. 3rd ed.

p. cm.

Summary: This book provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager outlined in this valuable resource. The book also discusses how to work with your customers, manage your budget, develop an overall IT strategy and demonstrate the value of IT to the company Provided by publisher.

ISBN 978-0-12-415949-5 (pbk.)

1. Industrial managementData processing. 2. Management information systems. I. Jaffe, Brian D. II. Title.

HD30.2.H657 2012

004.068dc23

2011044174

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN: 978-0-12-415949-5

Printed in the United States of America

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