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Joe Natoli - Think First: My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences + Very Happy Customers

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Joe Natoli Think First: My No-Nonsense Approach to Creating Successful Products, Memorable User Experiences + Very Happy Customers
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Creating an app, site or any product that succeeds -- or sells -- is most definitely a tall order. Designing anything for people is tough, because were inherently complex and...well...messy. Which means that things like market share and ROI dont come easy. But time and effort spent finding the right problems to solve allows designers, developers and product teams to take quantum leaps forward in exceeding the expectations of everyone involved.
In Think First, Joe Natoli shows you exactly how to do this, using lessons learned from his 26 years as a UX consultant to Fortune 100 and 500 organizations. Youll find proven principles, step-by-step methods and straightforward, jargon-free advice that can be applied to any kind of digital product. Think First proves that while people are indeed messy and complex, designing for them doesnt have to be.
Author Joe Natoli explains why he believes Think First is unlike any other book on the subject of UX strategy and design: I didnt want to write yet another book that covers the narrow, tactical pieces of the design process, he says, because great design and great UX are the result of multiple activities across multiple people, roles and disciplines. Its everybodys business. Think First walks you through everything that must be considered to create great UX -- and gives you a roadmap to make it happen.
Think First details Joes no-nonsense approach to creating successful products, powerful user experiences and very happy customers. Think First serves as a roadmap to building a solid foundation for UX thats strong enough to withstand any weather as projects move into design and coding. Here are just some of the things youll learn:
  • Simple user research methods that anyone can perform -- even if youve never done research of any kind.
  • The right questions to ask stakeholders and users at the outset of any (and every) project.
  • The 3 crucial questions you must ask of every client, every time.
  • How to tell the difference between what people say they need vs. what they really need.
  • A better, simpler way to generate meaningful UX requirements at the outset of the project.
  • How to figure out what features and functions will result in great UX and deliver value to both users and the business.
  • How to avoid scope creep and the never-ending project scenario.

Joe Natoli: author's other books


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A very practical guide to success in business DR DON NORMAN DIRECTOR OF THE - photo 1

A very practical guide to success in business.

DR. DON NORMAN DIRECTOR OF THE DESIGNLAB, UC SAN DIEGO NIELSEN NORMAN GROUP BESTSELLING AUTHOR OF THE DESIGN OF EVERYDAY THINGS

For designers and developers working on any interactive project understanding - photo 2

For designers and developers working on any interactive project, understanding strategy and user experience is an increasingly necessary skill. Joe Natolis Think First demystifies these foundational ideas and, like any good user experience, is written in a very conversational, easy to read style. Highly recommended!

ILISE BENUN FOUNDER OF MARKETING-MENTOR.COM AUTHOR OF 7+ BOOKS

Think First is a practical guide to UX that makes sense of strategy and - photo 3

Think First is a practical guide to UX that makes sense of strategy and structure . Highly recommended!

PETER MORVILLE PRESIDENT, SEMANTIC STUDIOS AUTHOR OF INTERTWINGLED: INFORMATION CHANGES EVERYTHING

Nailed it! In the vein of Rework by Jason Fried, Think First is an insightful, iconoclastic handbook. It unrelentingly strips down aspects of software design to the brass tacks. Joe must possess some magical nutri-design juicer which hes used to extract the nutrients of dozens and dozens of textbooks, websites, references and experience and is providing it to us in a single, filled-to-the-rim shot glass of realistic scenarios, approaches and tools.

Too often we focus on the user interface design or technology aspects, but in this book Joe pulls us by the ear and points our noses at can you articulate the goal, and what is its value ? Tape the pages of this book to your wall as a daily reminder. JONATHAN COOK ASSISTANT VICE PRESIDENT OF ENTERPRISE INFORMATION TECHNOLOGY & ARCHITECTURE, NATIONAL COMMITTEE FOR QUALITY ASSURANCE (NCQA)

Joe fundamentally changed the way we approach design With a new focus on the - photo 4

Joe fundamentally changed the way we approach design. With a new focus on the underlying design principles, we are able to make decisions grounded in fact, not opinions. We now understand the subtle changes that transform a good design into a great design. The practices we now employ are improving every step of our development practice; from prototype to final product.

Joes influence is evident in all of our work. PATRICK TOOHEY SENIOR SOFTWARE ENGINEER, METTLER-TOLEDO

Joe has always been a step ahead of me, offering expert advice and producing results that one can only hope for. He has always been the consummate professional 5-stars, in every way, every form, every month. Joe is a hard-working problem solver of the first order, and Id give him a 5-star recommendation to anyone , anytime.

MARYELLEN MOONEY CREATIVE PROMOTIONS DIRECTOR, BON APPTIT MAGAZINE

Joe effectively and uniquely brings the two worlds of IT and Design sometimes - photo 5

Joe effectively and uniquely brings the two worlds of IT and Design (sometimes at odds) together in order to develop a product or system that works for both the business and the customer. Joe is intelligent, insightful, innovative and extremely talented. His experience and reputation precede him.

Expect results . MIKE MATTHEWS CREATIVE DIRECTOR, BROADRIDGE

What youve put together is pure excellence Im new to UX Design and have - photo 6

What youve put together is pure excellence. Im new to UX Design and have already learned essential advice, principles and methods that I can apply to our product. I hope to share this new knowledge with my team in hopes to get our product and features to the high quality weve been reaching for.

RYAN SAMSON STUDENT, UXD FUNDAMENTALS COURSE

Incredible. Joes class is really impressive and really helps me reflect [ on improving ] my work. I feel like Im learning more in this course than in all the time I spent in college!

PAOLO ORIONE STUDENT, UXD FUNDAMENTALS COURSE

Greatest UX course I have ever taken Joes numerous real-world examples provide - photo 7

Greatest UX course I have ever taken. Joes numerous real-world examples provide an in-depth understanding of UX. Whether youre a developer or designer, this course will show you what UX really is.

CATHY FANG STUDENT, UXD FUNDAMENTALS COURSE

Great knowledge and insight Joe walks you through the course with ease - photo 8

Great knowledge and insight! Joe walks you through the course with ease, playfulness, humor, and great insight. With conversation-like ease, Joe exposes insights that you may have never thought of, reasoning behind each, and clear solutions. This course has so many transferable qualities; you will benefit, regardless of the type of design your career path follows.

CHITA HUNTER STUDENT, UXD FUNDAMENTALS COURSE

I found that my knowledge of user experience design didnt even scratch the - photo 9

I found that my knowledge of user experience design didnt even scratch the surface of what Joe covers. I now realize the importance and necessity of knowing and understanding each element of User Experience and how each element is essential to the overall quality and success of your site or app.

This is thorough training that you will only get from someone that has years of experience. I guarantee you will never look at user experience design the same. CAROL STUDENT, UXD FUNDAMENTALS COURSE

Mr Fred Rogers said in an interview The best teacher in the world is somebody - photo 10

Mr. Fred Rogers said in an interview The best teacher in the world is somebody who loves what he or she does and just loves it in front of you. Going through this course, I was reminded of this phrase over and over again. Joe clearly loves what he does, and he inspired me to love UX too! The course material is extremely well thought out, and it is delivered with a contagious joy. Wonderful experience.

PETER DAMOC STUDENT, UXD FUNDAMENTALS COURSE

Think First My No-Nonsense Approach to Creating Successful Products Memorable User Experiences Very Happy Customers - image 11

Except where other works are noted within, this book is 2015 by Joe Natoli, under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Photography by Jarred Sleeth.

ISBN 978-0-9863448-1-7

Published in Baltimore, Maryland, USA by Twofold LLC.

Give Good UX is a registered trademark of Twofold LLC.

Twofold/Give Good UX titles may be purchased in bulk for educational, business, fund-raising, or sales promotional use.

For more information, please email .

for Eli who has always believed This is often said but bears repeating - photo 12

for Eli who has always believed This is often said but bears repeating - photo 13

for Eli, who has always believed.

This is often said but bears repeating here because its true this book would - photo 14

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