Steve M. Rigby - S.M.I.L.E: How a People-First Philosophy Creates Extraordinary Sales

Advance Praise

Reading S.M.I.L.E. will not just make you a better salesperson, but a better parent, spouse, friend, and person. The lessons told in this business parable are the foundation for a long and successful career in sales and what is needed to save the integrity of the sales industry today.

Steve Rigby has written a delightful parable with an important message: When it comes to people and profits, think both/and, not either/or. The best salespeople know that a focus on both relationships and results is necessary for success. Read this book, apply Steves principles, and get your S.M.I.L.E. on!

Ken Blanchard, coauthor of The New One Minute Manager and Servant Leadership in Action

S.M.I.L.E. would be a great addition to any brokerage wanting to adopt a people-first philosophy or for any agent who wants to transform their career. The philosophies and strategies are easy to understand and apply, and I especially liked the complete review at the end of the book. Even if youre only able to adopt one or two of these ideas, your outlook will change enough to elevate your business little by little until you can revisit the book again.

Debra Hernandez, Director of Professional Development, Texas Association of REALTORS

S.M.I.L.E. combines a creative storyline that draws you in, with the success stories of real people. This is a must-read for any sales professional looking to take their business to the next level.

David Osborn, New York Times best-selling author of Wealth Cant Wait and Miracle Morning Millionaires

Steve Rigby has proven himself to be a great communicator of ideas in real estate and all selling. His strategies outlined in S.M.I.L.E. are invaluable for anyone who makes a living in sales. Steve has always been about helping people fulfill their potential. This book shows readers how to do that in a new and delightful way.

Don Klein, founder and CEO of Chesmar Homes

S.M.I.L.E. gives clear insight into the secrets of listening. When your guests sense you actually care more about their needs than a commission or sale, then and only then can you build a future in sales. Steve takes you on a terrifically fun journey that teaches you how to build relationships and drive business to your door.

Bob Easter, author of The 14 Home Selling Secrets, Home Buying Power, and The Numbers Game

The key to success in business and in life is the development of caring relationships. Steve Rigbys gem of a book, S.M.I.L.E., offers a blueprint for practicing and growing our emotional intelligence in order that we might be fulfilled in our work world as well as our personal life. You cant go wrong if you find out how to S.M.I.L.E.

Lynette Sheppard, author of The Everyday Enneagram, A Personality Map for EnhancingYour Work, Love, and LifeEveryday

For those who want to thrive in business and in life, there is no better place to start than here. S.M.I.L.E. teaches pivotal sales concepts in a unique way that will help readers soar to success. This inspiring, witty, and colorful book is a powerful story on mastering your professional and personal relationships.

Keith Zars, founder of Keith Zars Pools

Steve Rigbys S.M.I.L.E. is a masterpiece! He provides the simple, specific formula for putting your customer first and being successful in sales. I highly recommend S.M.I.L.E.

Larry Kendall, author of Ninja Selling

Steve Rigby has made a tremendous impact on our sales team through his simple approach of putting people first. Over the past two years, our company has experienced exponential growth in sales, revenue, and more importantly, relationships. In S.M.I.L.E., Steve captivates his readers by reinforcing the power of a smile. This book is a must-read, and we are excited to implement the fundamentals of S.M.I.L.E. into our everyday lives.

Steve Louis, Division President, Bella Vista Homes

S.M.I.L.E. is a simple and easy read in its telling but a rich and meaningful one in the way it teaches both seasoned and unseasoned salespeople. I found its concepts relevant and applicable to the work I do with clients and professionals, and I had many ah ha moments as I thought about Steves approach to sales. Steves care and concern for others and desire to help people obtain the best in their career and life are genuine. I highly recommend this book and the principles Steve presents to any business person.

Linda Carter, founder of Lifes Next Step

Steve has taken complicated, business-oriented concepts and woven them into a story that simplifies and focuses in on what is truly important and effective in sales. S.M.I.L.E. shows us how to treat customers, clients, and people, so we can make it in todays fast-paced world. The key to success in business and in life starts with the principles Steve offers his readers, but this is something thats overlooked at even the best business schools in the country. Apply the concepts in S.M.I.L.E. You wont be disappointed in the results and your work and relationships will be better for it.

Anthony Siela, Managing Member, PSW

S.M.I.L.E. is a must read for those who want to succeed in retail sales in todays crazy world of disruption.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher and author are not engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Published by Greenleaf Book Group Press

Austin, Texas

www.gbgpress.com

Copyright 2019 Steve Rigby

All rights reserved.

Thank you for purchasing an authorized edition of this book and for complying with copyright law. No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the copyright holder.

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Design and composition by Greenleaf Book Group and Sheila Parr

Cover design by Greenleaf Book Group and Sheila Parr

Cover image Shutterstock / Hintau Aliaksei

Interior wood sign image Shutterstock / Natalia Sheinkin; Owl image Shutterstock/Pushkin;

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Publishers Cataloging-in-Publication data is available.

Print ISBN: 978-1-62634-564-5

eBook ISBN: 978-1-62634-565-2