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Moore Booth - The glitter plan: how we started Juicy Couture for $200 and turned it into a global brand

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Moore Booth The glitter plan: how we started Juicy Couture for $200 and turned it into a global brand

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Part memoir, part business manual, and 100% juicy-the inside story of Juicy Couture, one of the most iconic brands of our times While working together at a Los Angeles boutique, Pamela Skaist-Levy and Gela Nash-Taylor became fast and furious friends over the impossibility of finding the perfect T-shirt. Following their vision of comfortable, fitted T-shirts, they set up shop in Gelas one-bedroom Hollywood apartment with $200 and one rule: Whatever they did, they both had to be obsessed by it. The best friends project became Juicy Couture. Pam and Gela eventually sold their company to Liz Claiborne for $50 million, but not before they created a whole new genre of casual clothing that came to define California cool. Pamela and Gela built an empire from the ground up, using themselves as models to build their patterns and placing their merchandise by storming into stores and handing out samples. They balanced careful growth with innovative tactics-sending Madonna a tracksuit with her nickname, Madge, embroidered on it-and created a unique, bold, and unconventional business plan that was all their own: the Glitter Plan. Now, Pam and Gela reveal the secrets of Juicys success: how they learned to find and stick with the right colleagues and trust their instincts when it became time to move on to their next project. They also share their missteps and hilarious lessons learned-like the time robbers stole one thousand pairs of maternity shortalls, which the partners took as the first sign to get out of the maternity clothing business. Told in the bright, cheery voice that defines Juicy style even today, The Glitter Plan shows readers how to transform passion and ideas into business success. Aspiring designers, Juicy fans, and business readers of all stripes will be enthralled by the story of spirit and savvy behind Pam and Gelas multimillion-dollar fashion empire.--

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GOTHAM BOOKS

Published by the Penguin Group

Penguin Group (USA) LLC

375 Hudson Street

New York, New York 10014

The glitter plan how we started Juicy Couture for 200 and turned it into a global brand - image 3

USA | Canada | UK | Ireland | Australia | New Zealand | India | South Africa | China

penguin.com

A Penguin Random House Company

Copyright 2014 by Pamela Skaist-Levy and Gela Nash-Taylor

Penguin supports copyright. Copyright fuels creativity, encourages diverse voices, promotes free speech, and creates a vibrant culture. Thank you for buying an authorized edition of this book and for complying with copyright laws by not reproducing, scanning, or distributing any part of it in any form without permission. You are supporting writers and allowing Penguin to continue to publish books for every reader.

Gotham Books and the skyscraper logo are trademarks of Penguin Group (USA) LLC.

LIBRARY OF CONGRESS CATALOGING - I N - PUBLICATION DATA

has been applied for.

ISBN 978-0-698-15697-5 (eBook)

While the author has made every effort to provide accurate telephone numbers, Internet addresses, and other contact information at the time of publication, neither the publisher nor the author assumes any responsibility for errors or for changes that occur after publication. Further, the publisher does not have any control over and does not assume any responsibility for author or third-party websites or their content.

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To our loving parents, who encouraged us to find our passion and embrace our eccentricity; to our supportive, creative, kick-ass husbands, who stand behind us and let us spend more time together than with them; and to our children, who inspire us every day.

Contents
Chapter 1
T HE G LITTER P LAN

T his is a fairy tale about two nice girls who like stuff who managed to turn a dreamand $200into a $1 billion global fashion empire. We also changed the way the world dresses along the way. Not a day goes by that people dont ask us, How did you do it? Its one in a million, but it didnt happen overnight. Despite our lack of formal business experience or deep-pocketed family members to bankroll us, we turned a friendship, a love of clothes, and an endless entrepreneurial drive into Juicy Couture.

We didnt just create a brand; we created a whole rainbow-hued Fluffian universe complete with a visual vocabulary (pink power, purse dogs, and matching outfits) and our very own pink Latin, a language we call Juicy speak, with Smells Like Couture, Live for Sugar, Choose Juicy, and other slogans written on T-shirts and across derrieres throughout the land. First was our line of upscale T-shirts in juicy colors, buttery fabrics, and curve-hugging fits, then came the velour tracksuit, which turned sweatsonce considered full-blown slob wearinto something chic, making them stylish enough to go from carpool to dinner at Mr. Chow.

We put LA style on the map at a time when celebrity was becoming the driving force in fashion. By 2002, when Madonna was photographed wearing velour drawstring pants and a hoodie embroidered with her nickname, Madge, Juicy had become a full-fledged pop culture phenomenon and the fashion game had changed forever.

Juicy developed a cultish following, too. There are blogs and YouTube videos created by fans who collect our charms, our tracksuitseven our packaging. On Twitter, you can check out @GelaAndPamsArmy. Girls decorate their rooms in our distinctive pink-and-brown color palette and throw Juicy-themed Sweet Sixteen parties. Best friends send us fan letters about how they want to have a brand when they grow up and call it Fruity.

In this book, which is part memoir, part how-to manual, and part fashion industry field guide, were going to tell you what worked for us for the past twenty-five years (and, for the first time, how the word couture became part of our name). The chapters are our stories, our failures, and our successes. And weve listed the lessons learned at the end of each one.

From our honest-to-goodness fairy tale, beginning in the farthest reaches of the San Fernando Valley, to our early days of Dumpster-diving for used denim; from the time we marched into Fred Segal and made our first sale, to the 2003 sale of our company to Liz Claiborne, which netted us more than $200 million, from sitting in the front row at the Paris haute couture shows and on to our next big adventure, we want to share every Juicy detail. And were going to approach it the way we approached our business: with glitter and guts and stream of thoughtand together. We do everything together. We make the first phone call of the day to each other at six thirty A.M . We share not only an intense love of fashion, but an equally intense friendship. Were sisters from another mother, and its that sisterhood that has guided us.

We never believed in market research. We didnt need twenty people to tell us what was cute or wasnt, or if people were going to like it or not. We had one rule that we keep to this day: We both had to like it. If not, it was out. And, if we both liked it, we knew it was good enough for us. The truth is if you focus on product, create something people want, and find someone in your life who you have the right chemistry with, you can do it, too.

We didnt go to Harvard Business Schoolor any business schooland we never had a business plan. We didnt hire an MBA CEO to run the companywe did this with our own creativity and hard work and often by the seat of our pants. We just wanted to create something people loved and a work environment that made us happy. Thats our version of the American Dream.

Thats the glitter plan.

Chapter 2
B IRDS OF A F EATHER

W e met in 1988 when we were both working at the Diane Merrick boutique in Los Angeles. It was a classic LA storywe were picking up shifts for a friend who was in rehab. We worked on different days filling in her schedule and everybody thought we were the same person, except that only one of us was helpful (Gela).

Then one afternoon, we were there together, and we bonded while folding the guest towels that went on the sink in the bathroom, of all things. We were both so detail-oriented, we had to make sure every corner on those towels was perfect, even if most people who came into the store were never going to see them.

We definitely both noticed what the other was wearing. Pam was in a straw boater hat from her line Helmet, English riding boots, and black cutoff trouser shorts. Gela was in cowboy boots, kneesocks, and a vintage Victorian childrens dress bought at a thrift store. We started gossiping and then got into deeper stuff. It was instant chemistry, like magnets, like we had been friends forever.

..................

Pam: I was born in LA and grew up a skateboarding Valley girl in Encino. I was always outside, climbing trees, riding horses, going to the beach to boogie board, and playing competitive sports, too, but mostly just for the costumes. Encino was a magical sunny place in the 1960s and 70s, a weird melting pot of creative kids who had the burn. The founders of Mossimo, Joie, and True Religiona crazy Southern California tribeall grew up there together, and the fashion companies we started grew out of our obsession with SoCal pop culture. My inspiration started with Vans sneakers, Hang Ten T-shirts, and Op shorts. That was California luxury then.

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