Joan Gratto Liebler - Management Principles for Health Professionals

World Headquarters
Jones & Bartlett Learning
5 Wall Street
Burlington, MA 01803
978-443-5000
www.jblearning.com

Jones & Bartlett Learning books and products are available through most bookstores and online booksellers. To contact Jones & Bartlett Learning directly, call 800-832-0034, fax 978-443-8000, or visit our website, www.jblearning.com.

Substantial discounts on bulk quantities of Jones & Bartlett Learning publications are available to corporations, professional associations, and other qualified organizations. For details and specific discount information, contact the special sales department at Jones & Bartlett Learning via the above contact information or send an email to .

Copyright 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company

All rights reserved. No part of the material protected by this copyright may be reproduced or utilized in any form, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the copyright owner.

The content, statements, views, and opinions herein are the sole expression of the respective authors and not that of Jones & Bartlett Learning, LLC. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply its endorsement or recommendation by Jones & Bartlett Learning, LLC and such reference shall not be used for advertising or product endorsement purposes. All trademarks displayed are the trademarks of the parties noted herein. Management Principles for Health Professionals, Eighth Edition is an independent publication and has not been authorized, sponsored, or otherwise approved by the owners of the trademarks or service marks referenced in this product.

There may be images in this book that feature models; these models do not necessarily endorse, represent, or participate in the activities represented in the images. Any screenshots in this product are for educational and instructive purposes only. Any individuals and scenarios featured in the case studies throughout this product may be real or fictitious, but are used for instructional purposes only.

19778-5

Production Credits
VP, Product Management: Amanda Martin
Director of Product Management: Laura Pagluica
Product Manager: Sophie Fleck Teague
Product Assistant: Tess Sackmann
Project Specialist: David Wile
Digital Project Specialist: Rachel DiMaggio
Senior Marketing Manager: Susanne Walker
Manufacturing and Inventory Control Supervisor: Amy Bacus
Composition: codeMantra U.S. LLC
Project Management: codeMantra U.S. LLC
Cover Design: Theresa Manley
Text Design: Kristin E. Parker
Senior Media Development Editor: Troy Liston
Rights Specialist: Maria Leon Maimone
Cover Image (Title Page, Part Opener, Chapter Opener): The Hornbills Studio/Shutterstock
Printing and Binding: McNaughton & Gunn

Library of Congress Cataloging-in-Publication Data
Library of Congress Control Number: 2020930433

6048

Printed in the United States of America
24 23 22 21 20 10 9 8 7 6 5 4 3 2 1

This Eighth Edition is dedicated to the memory
of Charles R. (Chuck) McConnell.

The Hornbills Studio/Shutterstock

The Hornbills Studio/Shutterstock

The Hornbills Studio/Shutterstock

This book is intended for healthcare professionals who regularly perform the classic functions of a manager as part of their job dutiesplanning, organizing, decision making, staffing, leading or directing, communicating, and motivatingyet have not had extensive management training. Healthcare practitioners may exercise these functions on a continuing basis in their roles as department directors or unit supervisors, or they may participate in only a few of these traditional functions, such as training and development of unit staff. In any case, knowledge of management theory is an essential element in professional training, because no single function is ever addressed independently of all others. Individuals who are trained in management theory but do not have healthcare experience will find an abundance of examples linking theory to the healthcare environment. A wide variety of settings are reflected in the many examples provided.

In this book, emphasis is placed on definitions of terms, clarification of concepts, and, in some cases, highly detailed explanations of processes and concepts. The examples reflect typical practices in the healthcare setting. However, all examples are fictitious and none are intended as legal, financial, or accreditation advice.

Every author must decide what material to include and what level of detail to provide. We have been guided by experience gained in the classroom, as well as in many training and development workshops for healthcare practitioners. Three basic objectives determined the final selection and development of material:

1. Acquaint the healthcare practitioner with management concepts essential to the understanding of the organizational environment within which the functions of the manager are performed. Some material challenges assumptions about such concepts as power, authority, influence, and leadership. Some of the discussions focus on relatively new concepts such as social media use, cultural proficiency and diversity training, changes in credentialing, and job duties of both professional and technical support personnel. Practitioners must keep abreast of developing trends in management, guarding against being the last to know.

2. Provide a base for further study of management concepts. Therefore, the classic literature in the field is cited, major theorists are noted, and terms are defined, especially where there is a divergence of opinion in management literature. We all stand on the shoulders of the management giants who paved the way in the field; a return to original sources is encouraged.

3. Provide sufficient detail in selected areas to enable the practitioner to apply the concepts in day-to-day situations. Several tools of planning and control, such as budget preparation and justification, training design, project management, special reports (e.g., the annual report, a strategic plan, a due diligence assessment, a consultants report), and labor union contracts, are explained in detail.

We have attempted to provide enough information to make it possible for the reader to use these tools with ease at their basic level. It is the authors hope that the readers will contribute to the literature and practice of healthcare management as they grow in their professional practice and management roles. We are grateful to our many colleagues who have journeyed with us over the years and shared their ideas with us.

Joan Gratto Liebler
Charles R. McConnell

It is with regret that Joan Gratto Liebler and Jones & Bartlett Learning note the passing of Charles R. McConnell in late 2019.