Kerry Patterson - Crucial Conversations Tools for Talking When Stakes Are High

WHAT CRUCIAL CONVERSATIONS READERS ACROSS THE GLOBE SAY ABOUT THE BOOK

Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures. I have found it to align closely with Indian values. The skills in Crucial Conversations make this world safe enough for humans to express themselves in crucial moments.

Capt. Charanjit Lehal,

AGM Training and Development, TataSky, India

I always thought I had good communication skills until I worked in the oil field where profanity and verbal attacks are used as punctuation. Ive read Crucial Conversations four times, and it has totally changed ME! For the first time in my life, I have the courage to talk to almost anyone about almost anything. Crucial Conversations is one of the most important books I have ever read.

Dave Hill,

Entrepreneur,

NSA Juice Plus+

In my thirty-five years in the training profession, I have never experienced content so valuable and so life-changing as what is found in Crucial Conversations. I am convinced that if people could read any book that crosses boundaries for skills in team building, performance management, conflict resolution, problem solving, etc., it would be this one.

Terrie Monroe, Director,

Organizational Development,

Childrens Health System

There are few books that have the potential to impact both ones professional and personal life. Crucial Conversations changed some of my destructive communication styles at home and at work. I attribute the impact it has had on my life to the fact that skills are derived from solid empirical data of social science research. Crucial Conversations is truly a life-changing book.

Ghassan Qutob,

Regional Director,

Middle East Region,

Stallergenes

Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.

Joanne K. Bryson, CAE,

Executive Vice President and CEO,

Oregon Medical Association

After fourteen years as a classroom teacher, this past year was my first as an administrator, and it was a BIG challenge. While I had no problems conveying not so good news to students and their parents, I had the hardest time delivering not so good news to teachers. After reading Crucial Conversations, I felt prepared to talk to anyone about nearly anything. This book has made my first year as a school administrator a great success.

Terri Thornton, NBCT,

Instructional Specialist,

Luther Branson Elementary,

Madison County School District

Crucial Conversations has empowered me to be a better husband, father, brother, and manager. I wish I could have read this book thirty years ago. I am so thankful to be a part of something so life-changing and truly hope to pass it forward whenever I get the opportunity.

Ron McBee,

CFO, Ingram ISD

This book was a turning point in my life both personally and professionally. It clarified exactly how you can change the way you react in different moments to get different results. I have regained a strong, loving relationship with my son by using the skills I learned from reading Crucial Conversations.

Riana Avis,

Surrey, England

Tools for Talking When Stakes Are High

SECOND EDITION

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Copyright 2012 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

ISBN: 978-0-07-177220-4
MHID: 0-07-177220-0

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